Jeimi Arrieta

Rowland Air

Canyon Country, CA

03.2022 - Current

Conferred with customers by telephone or in person to provide information about products or services and take orders.
Answered inbound calls, chats and emails to facilitate customer service.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Resolved issues related to installation processes in a timely manner while minimizing disruption to customers' operations.
Coordinated installation of new equipment and systems in accordance with customer specifications and requirements.
Developed strategies for improving communication among drivers, customers and dispatchers.
Developed strategies for improving efficiency within the dispatch department.
Tracked vehicles using GPS technology and provided real-time status updates as needed.
Participated in team meetings discussing changes in procedures or processes.
Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Managed a large volume of phone calls while ensuring accuracy in data entry.
Assigned drivers to appropriate routes based on customer needs.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.