Jeimy Blanco
Plainview,MN
Summary
Resourceful Bilingual Customer Service known for high productivity and efficient task completion.
Specializing in effective communication, conflict resolution, and exceling in team-work with empathy, adaptability, and problem-solving skills to ensure customer satisfaction and team cohesion.
Proven skills in interpreting conversations and translating documents.
Dynamic and well-trained Dispatcher used to stressful environments. Promoting great customer service and communication skills.
Overview
2
2
years of professional experience
Work History
Bilingual Communications and Customer Service
Three Rivers Community Action
Plainview, MN
08.2024 - 11.2024
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office, tracked buses using GPS technology, and provided real-time status updates as needed.
- Maintained logs of all incoming calls and updated records of cancellations and bookings.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Participated in team meetings discussing changes in procedures or processes.
- Relayed work orders, messages or information using telephones or two-way radios.
- Provided bilingual customer service in both English and Spanish to customers via phone and email.
- Performed other duties as assigned by management.
- Facilitated communication between English and Spanish-speaking parties in both verbal and written forms.
- Edited translated materials to ensure that they are linguistically accurate and culturally appropriate for target audiences.
- Delivered real-time, accurate oral translations and interpretations for clients.
Cashier/Customer Service Cashier
KBS Companies
Plainview, MN
10.2022 - 07.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers in both English and Spanish, providing excellent customer service.
Skills
- Call center experience
- Email Etiquette
- Telephone skills
- Spanish - English translation
- Document Translation
- Interpretation support
- Customer Support
- Problem-Solving
- Operating systems
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Italian
Elementary
Portuguese
Limited
References
References available upon request.
Timeline
Bilingual Communications and Customer Service
Three Rivers Community Action
08.2024 - 11.2024
Cashier/Customer Service Cashier
KBS Companies
10.2022 - 07.2023