Jeimy Manzanarez
Apopka,FL
Summary
Detail-oriented customer service professional with 2+years of experience in providing exceptional support and enhancing customer satisfaction. Proficient in utilizing Microsoft Excel for data management and reporting, Word for creating documentation, and Zoho for customer relationship management. Experienced in leveraging Outlook for effective communication and scheduling. Known for strong interpersonal skills, problem-solving abilities, and a commitment to resolving customer inquiries promptly. Dedicated to improving service processes and contributing to a positive customer experience.
Overview
4
4
years of professional experience
Work History
Accounts Receivable Clerk
Eastern Distributors
Brentwood , NY
03.2024 - Current
- Investigated client complaints about billing errors or quality of services rendered.
- Developed and maintained strong relationships with clients to ensure timely payments and resolve discrepancies.
- Utilized ,excel, zoho,word,outlook to track and manage accounts, ensuring data accuracy and compliance with financial policies.
- Prepared weekly and monthly reports on account status, aging receivables, and cash flow forecasts for management review.
- Provided excellent customer service when dealing with clients regarding their accounts receivable status.
Customer Service Representative
Eastern Distributors
Brentwood , NY
06.2022 - 01.2024
- Handled customer complaints and resolved issues promptly, maintaining a positive relationship with clients.
- Updated and maintained databases with current information.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment for specific beverage brands.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Front Desk Receptionist
Mid-Island dermatology
Westbury, NY
09.2020 - 05.2022
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Updated customer information in databases regularly to ensure accuracy of records.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
High School Diploma -
Brentwood High School
Brentwood, NY06-2020
Skills
- Bilingual
- Problem-solving
- communication skills
- Balance reconciliation
- Customer insights
- Software navigation
Languages
Spanish
Native/ Bilingual
Timeline
Accounts Receivable Clerk
Eastern Distributors
03.2024 - Current
Customer Service Representative
Eastern Distributors
06.2022 - 01.2024
Front Desk Receptionist
Mid-Island dermatology
09.2020 - 05.2022
High School Diploma -
Brentwood High School
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