Jeimy Thun
Tracy,CA
Summary
Professional leader with significant experience in managing complex site operations and driving impactful results. Strong focus on team collaboration, ensuring efficiency and adaptability to changing needs. Skilled in project management, strategic planning, and problem-solving, with reliable approach to leadership and consistent achievement of goals. Recognized for strong communication, organizational skills, and commitment to fostering productive work environment.
Overview
14
14
years of professional experience
Work History
Site Lead
Amazon
09.2024 - Current
- Improved site efficiency by implementing streamlined processes and procedures.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
- Established strong relationships with clients, leading to repeat business and increased referrals.
- Trained new team members on site policies and procedures.
- Provided onsite training to help develop employee skills.
- Oversaw personnel safety and efforts at work site.
- Resolved issues among team members to keep employees on task.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
- Implemented best practices and safe operating procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Manager and personnel recruiter / Marketing and social network manager
El Shaddai Hotel
01.2016 - Current
- Manage schedule for the personal
- Training coordinator
- Keep track of learning progress and development on the employees
- Create refreshing courses and updates on training
- Mentoring personnel
- Manage reservation online
- Create content for website and social media for the hotel
- Answer questions and inquiries from guest online
- Create marketing campaign
- Manage the online network
Night Auditor
Days Inn Hotel
03.2023 - 05.2025
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Quality Assurance Manager
Concentrix
03.2018 - 12.2019
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Monitored staff organization and suggested improvements to daily functionality.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
Quality Analyst
Sitel
01.2017 - 03.2018
- Listen to recording calls and identify opportunities of improvement for the agents
- Create action plans to improve customer service experience
- Create and manage daily, weekly and monthly report of performance
- Provide feedback to different department and employees regarding data collected from the reports and calls
- Ensure that customer service policy and guidelines were accomplished during the calls
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Macy's / Bloomingdale's specialist
Sitel
01.2016 - 01.2017
- Create order online for Macy's and Bloomingdale's
- Handles complaints regarding online orders
- Answer customers question regarding products for the online website
- Assist Macy's and Bloomingdale's agents from the store with delivering and order issues.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Escalation and Fraud Agent for MoneyGram campaign
Sitel
03.2015 - 01.2016
- Managing supervisor calls to handle complaints.
- Open and investigated fraud cases for MoneyGram customers
- Take tier 2 calls
- Mentor agent from tier 1 level.
- Investigate and resolve fraud cases open by tier 1 and MoneyGram agents.
- Provide resolutions for escalated and fraud calls
- Implemented advanced authentication methods for account access, enhancing security measures and customer confidence.
- Maintained detailed records of all investigations, ensuring compliance with company policies and regulatory requirements.
- Reduced fraud cases by implementing effective detection strategies and monitoring systems.
Customer Service Representative
Sitel
09.2013 - 03.2015
- Customer care representative for the campaign of MoneyGram
- Inbound calls regarding issues with wire transfer
- Handle complaints about MoneyGram locations or general service
- Create transaction of wire transfer over the phone
- Assist customer to locate the nearest MoneyGram location.
- Answer any question about MoneyGram products, services and policies
- Assist MoneyGram agents with issues and concerns regarding the company products.
Assistant Manager
Puma Energy
01.2012 - 01.2013
- Assisting daily processes and activities of our senior management team
- Manage and oversee the work of employees
- Monitoring employee performance and providing feedback.
- Assisting with hiring decisions, performance management and employee training
- Assisting the general manager in organizing, planning and implementing strategy
- Coordinating Day-to-day operations
Couch for writing press workshop
Los Cumiches
01.2011 - 12.2011
- Company Overview: Los Cumiches was a project created and managed by UNICEF that was empowering teenagers to learn how to use technology to change their community.
- Helping them to create a local newspaper and radio channel.
- Teach them how to do press and help them to create a community press network.
- My job specifically was teaching and coaching them how to write and create content for their local newspaper.
- And how to create content for the radio channel.
- Los Cumiches was a project created and managed by UNICEF that was empowering teenagers to learn how to use technology to change their community.
English Teacher
Global English School
01.2011 - 12.2011
- Teacher of English courses for kids between 7 years and 18.
- Teacher English for entry level for adults
- Create and plan curriculum for the class
- Create and execute learning plan for every class
- Tutor students that were having issues with the content class
Education
Virtual Assistant online course -
UDEMY
12.2024
Strategic sales course - sales and marketing
UNI
12.2014
Post- degree - Marketing
UPOLI
12.2013
Bachelor's degree - Communications
Universidad Centro Americana UCA
12.2011
Bachelor of Arts - Business Administration
Keiser University - Latin American Campus
San Marcos, Carazo, Nicaragua 10-2014
Skills
- Technical Support
- Microsoft Windows
- Microsoft Office
- Social Media Management
- Recruiting
- Data Entry
- Interpersonal Skills
- Public Relations
- Merchandising
- Leadership
- Event Planning
- Mentoring
- Marketing
- Presentation Skills
- Inventory Control
- Mentoring and coaching
- Quality assurance
- Safety awareness
- Operations management
- Team supervision
- Strategic planning
- Project management
- Negotiation
- Financial management
- Business development
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Team leadership
- Organizational skills
- Active listening
- Effective communication
- Decision-making
- Adaptability and flexibility
- Relationship building
- Team building
Languages
Spanish
Timeline
Site Lead
Amazon
09.2024 - Current
Night Auditor
Days Inn Hotel
03.2023 - 05.2025
Quality Assurance Manager
Concentrix
03.2018 - 12.2019
Quality Analyst
Sitel
01.2017 - 03.2018
Manager and personnel recruiter / Marketing and social network manager
El Shaddai Hotel
01.2016 - Current
Macy's / Bloomingdale's specialist
Sitel
01.2016 - 01.2017
Escalation and Fraud Agent for MoneyGram campaign
Sitel
03.2015 - 01.2016
Customer Service Representative
Sitel
09.2013 - 03.2015
Assistant Manager
Puma Energy
01.2012 - 01.2013
Couch for writing press workshop
Los Cumiches
01.2011 - 12.2011
English Teacher
Global English School
01.2011 - 12.2011
Strategic sales course - sales and marketing
UNI
Post- degree - Marketing
UPOLI
Bachelor's degree - Communications
Universidad Centro Americana UCA
Virtual Assistant online course -
UDEMY
Bachelor of Arts - Business Administration
Keiser University - Latin American Campus
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