Jeimy Torres
Waco,TX
Summary
Dedicated advocate committed to providing outstanding service to those in need, with experience in the human services field. Offers support and guidance to individuals facing challenges, while possessing a strong understanding of effectively working with people from diverse backgrounds.
Overview
17
17
years of professional experience
Work History
Youth Development Intern
Waco Youth Development Project
11.2023 - Current
- Facilitating small groups and individual mentoring sessions with adolescents
- Supporting positive and healthy relational development
- Attending supervision meetings and working under supervision
Office Associate
The Home Depot
03.2019 - Current
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Managed communication channels for better collaboration, resulting in a more cohesive team environment.
Mentor
Klaras Center for Families
09.2023 - 05.2024
- Focused on key qualities like active listening, empathy, and communication to ensure meaningful growth and lasting value
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
Application Specialist
Examination Management Services Inc
05.2018 - 02.2019
- Assisted in thedevelopment of product documentation, creating easy-to-follow user guides and manuals.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
Customer Service Representative
General Dynamics Information Technology
06.2012 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Crew & Shift Manager
McDonald’s
07.2007 - 03.2012
- Collaborated with fellow shift managers to optimize operational efficiency across all shifts without sacrificing quality or guest experience.
- Coordinated maintenance requests when necessary to ensure a safe and functional work environment for both crew members and customers.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Education
Master of Science - Clinical Mental Health Counseling
Tarleton State University
Stephenville, TX05.2027
Bachelor of Science - Pre-Clinical Psychology & Neuroscience
Tarleton State University
Stephenville, TX05.2024
Skills
Leadership
Excellent Organizational skills
Cultural Competency
Attention to Detail
Collaboration and Teamwork
Reliability
Adaptability and Flexibility
Youth Advocacy
Problem-solving abilities
Time Management
Clinical Experience
- Youth Development Intern, Waco Youth Development Project, 11/01/23 to Present. Facilitating small groups and individual mentoring sessions with adolescents. Attending supervision meetings and working under supervision.
- Mentor, Klaras Center for Families, 09/01/23 to 05/31/24. Focused on key qualities like active listening, empathy, and communication to ensure meaningful growth and lasting value.
Languages
Spanish
Native or Bilingual
Timeline
Youth Development Intern
Waco Youth Development Project
11.2023 - Current
Mentor
Klaras Center for Families
09.2023 - 05.2024
Office Associate
The Home Depot
03.2019 - Current
Application Specialist
Examination Management Services Inc
05.2018 - 02.2019
Customer Service Representative
General Dynamics Information Technology
06.2012 - 05.2017
Crew & Shift Manager
McDonald’s
07.2007 - 03.2012
Master of Science - Clinical Mental Health Counseling
Tarleton State University
Bachelor of Science - Pre-Clinical Psychology & Neuroscience
Tarleton State University
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