Jeimy A Diaz
Phoenix,AZ
Summary
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Patient-focused, demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. . Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Nationwide Vision
12.2022 - 06.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
PCA
Abrazo Scottsdale Campus
05.2022 - 11.2022
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
- Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Collected and transported specimens to prepare for lab testing.
- Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Used principles of growth and development to provide age-specific treatment and care.
Monitoring Dispatcher
COPS Monitoring
05.2015 - 04.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Premier Phone Banker
Wells Fargo
01.2014 - Current
- Utilized advanced problem-solving skills to address complex client issues, often working under pressure or within tight deadlines without compromising on service quality.
- Accelerated issue resolution by maintaining open lines of communication between customers and relevant departments within the bank.
- Enhanced customer satisfaction by addressing inquiries efficiently and providing personalized financial advice.
- Received numerous accolades from supervisors for consistent high-quality performance, dedication to client satisfaction, and commitment to professional growth.
- Conducted thorough customer needs assessments, resulting in customized product recommendations that generated increased revenue.
- Reduced client dissatisfaction rates by implementing proactive solutions to address common concerns before they escalated into major issues.
- Ensured strict adherence to compliance standards while handling sensitive client information securely and confidentially.
- Delivered exceptional service through accurate processing of financial transactions and timely resolution of issues.
- Played an integral role in the launch of new banking products, actively promoting them to existing clients and generating substantial interest from potential customers.
- Efficiently managed fluctuating call volumes during peak times, ensuring that all clients received prompt attention and resolution to their queries.
- Managed high-value client portfolios, ensuring optimal account performance and retention.
- Streamlined phone banking workflows, improving overall efficiency and minimizing call wait times.
- Maintained up-to-date knowledge on bank products and services to effectively recommend tailored solutions for clients'' needs.
- Developed strong rapport with clients to foster loyalty, trust, and repeat business.
- Contributed towards a positive work environment by actively participating in team meetings, offering support to peers whenever needed, fostering collaboration among colleagues from diverse backgrounds.
- Continuously improved personal performance through ongoing training initiatives, staying ahead of industry developments and enhancing skills sets in line with company expectations.
- Assisted in the onboarding of new Premier Phone Bankers, sharing best practices for successful call management and customer relationship building.
- Provided exceptional support during critical situations such as fraud prevention or account security breaches, mitigating potential losses for both the institution and its clients.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
Customer Service Representative
Freeway Insurance
08.2009 - 12.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
In-Room Dining Order Taker
Sanctuary Camelback Mountain Resort
03.2004 - 07.2009
- Upheld brand standards consistently throughout daily tasks and interactions with both guests and colleagues.
- Collaborated with culinary team to ensure special requests were met, leading to higher guest satisfaction rates.
- Demonstrated comprehensive knowledge of hotel amenities and services, assisting guests in making informed decisions about their stay.
- Provided exceptional customer service by promptly addressing issues or concerns raised by guests during their dining experience.
- Managed multiple telephone lines simultaneously, ensuring timely response to all incoming calls from guests.
- Maintained a high level of accuracy while inputting orders into the system, reducing errors and miscommunications.
- Participated in ongoing training programs to stay updated on industry trends, enhancing overall service quality provided to guests.
- Facilitated communication between room service staff and other hotel departments for seamless coordination of guest needs.
- Streamlined order-taking process for faster service, resulting in increased positive guest feedback.
- Enhanced guest satisfaction by efficiently taking and processing in-room dining orders with attention to detail.
- Fostered a positive working environment by maintaining open lines of communication with team members and actively supporting their professional growth.
Medication Supervisor
Village Oaks Assisted Living
09.2002 - 02.2004
- Continuously updated professional knowledge through participation in continuing education programs related to current pharmaceutical practices.
- Mentored new hires on medication supervision procedures, contributing to a positive work environment and high-quality patient care.
- Collaborated with physicians to review medication orders for appropriateness and accuracy before dispensing therapies to patients.
- Managed medication administration under strict time constraints, ensuring patients received appropriate therapies without delay.
- Coordinated efforts among staff members during emergency situations or critical incidents involving patient medications or reactions.
- Implemented strategies for safe disposal of expired or discontinued medications, reducing environmental impact and ensuring regulatory compliance.
- Assisted in the implementation of a new electronic health record system, increasing efficiency in documentation processes.
- Demonstrated excellent problem-solving abilities by identifying and addressing potential medication-related issues proactively and efficiently.
- Improved patient safety by accurately administering and documenting medication administration for over 50 patients daily.
- Maintained detailed records of controlled substances according to strict federal guidelines for accurate reporting purposes.
- Provided compassionate care to patients with complex medical conditions while managing multiple responsibilities within a fast-paced healthcare setting.
- Educated patients on their medications, empowering them to make informed decisions about their treatment plans.
- Evaluated the effectiveness of ongoing therapeutic interventions by monitoring vital signs, lab values, and patient progress reports.
Front Desk Medical Receptionist
Montwood Family Medical Center
08.2000 - 08.2002
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Education
Medical Assistant Certificate - Medical Assistant
UEI College
Phoenix, AZ10.2022
High School Diploma -
Coronado High School
El Paso, TX06.1998
Skills
- Goal-Oriented
- Exceptional communication
- Data Entry Efficiency
- Complaint resolution
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Vital signs monitoring
- Direct Patient Care
- Patient-focused care
- Data Entry
- Reliable team player
- Procedure Assistance
- Electronic Health Records
- Electronic Medical Records
- Compassionate
- CPR
- Patient Assessments
- Medical Procedures
- Professionalism and Ethics
- Appointment Setting
- Compassionate caregiver
- First Aid
- Sterilization techniques
- Medical supply inventory
- Fluent in Spanish
references
Perla Sottello - Peer at UEI
623-698-8150
Ms.Dominguez - Educator at UEI
602-824-8582
Rachel Diaz - Daughter (Studying to be an RN)
602-819-6979
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Nationwide Vision
12.2022 - 06.2023
PCA
Abrazo Scottsdale Campus
05.2022 - 11.2022
Monitoring Dispatcher
COPS Monitoring
05.2015 - 04.2022
Premier Phone Banker
Wells Fargo
01.2014 - Current
Customer Service Representative
Freeway Insurance
08.2009 - 12.2013
In-Room Dining Order Taker
Sanctuary Camelback Mountain Resort
03.2004 - 07.2009
Medication Supervisor
Village Oaks Assisted Living
09.2002 - 02.2004
Front Desk Medical Receptionist
Montwood Family Medical Center
08.2000 - 08.2002
Medical Assistant Certificate - Medical Assistant
UEI College
High School Diploma -
Coronado High School