Jeimy Julissa Maldonado Calix
Mattoon,IL
Summary
Dynamic and dedicated professional with extensive experience in customer service at Dunham's Sports. Proven ability to enhance customer satisfaction through effective communication and cash handling. Recognized for building strong customer relationships and training team members, demonstrating reliability and a strong work ethic in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Cashier.
Dunham's Sports
03.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Cashier Team Lead
Dunham's Sports
03.2025 - Current
- Communicated with customers and team members to solve problems.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
Shift Leader
Hardee's
03.2022 - 01.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Education
GED -
Tyee High School
SeaTac, WA06-2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Cash handling and management
- Customer relations
- Reliability and punctuality
- Order taking
- Written and verbal communication
Accomplishments
- Achieved [number]% of sales quote.
- Trained and mentored [number] employees.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Spanish
Full Professional
Interests
- Bread Making
- Running
- Digital Art and Animation
- Volunteer Work
- Food Blogging
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
- Food Photography
- Volunteering at community kitchens and food-related charities
- Train Travel
- Fashion
- Dance
Timeline
Cashier.
Dunham's Sports
03.2025 - Current
Cashier Team Lead
Dunham's Sports
03.2025 - Current
Shift Leader
Hardee's
03.2022 - 01.2025
GED -
Tyee High School
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