Jeinery Euceda-Lopez
Groton,CT
Summary
Organized and dedicated Advance Planner with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Planner
Electric Boat
07.2023 - Current
- Collaborated with cross-functional teams/departments to align goals and ensure project success.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Developed comprehensive training programs for new hires within the Planning department, ensuring seamless integration into the team.
- Monitored and tracked the progress of projects using Gantt charts and project management software.
- Became proficient in working with the company's program and able to create networks.
- Assisted team members with meeting coverages and assisting in updating meeting agendas.
- Became proficient with Microsoft Programs, specifically Excel.
- Assisting and covering for agendas from Project Specialists.
- Creating, editing, and composing spreadsheets.
- Evaluated existing plans, processes, and events planning services to identify opportunities for improvement.
Patient Administrative Associate
Yale New Haven Health
03.2023 - 06.2023
- Answered incoming calls, scheduled appointments and filed medical records.
- Assisted with training new hires on office policies and procedures, fostering consistency across the team in delivering quality service.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations.
- Coordinated referrals to specialists, ensuring seamless continuation of care for patients with complex needs.
- Facilitated communication between patients, healthcare providers, and insurance companies to resolve any discrepancies or issues related to billing or coverage.
- Updated patient records accurately, ensuring all documentation was complete and up-to-date for proper medical care.
- Assisting team members with coverage and preparation for the upcoming scheduled appointments.
Medical Receptionist
Groton Eye Center
07.2022 - 03.2023
- Took messages from patients and promptly relayed to appropriate staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Gathered, transcribed and typed medical information into charts.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Straightened up waiting room to maintain neat and organized space.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Compiled physical and digital documents, charts and reports.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Optometric Technician
Groton Eye Center
07.2021 - 03.2023
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Assisted patients in finding correct medications, eyeglasses and contact lenses.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
General Clerk
MANCON
01.2020 - 07.2021
- Restocked supplies kept in patient rooms to maintain optimal levels.
- Observed, recorded and reported patients' condition or injury and treatment provided.
- Copied, scanned and filed documents to maintain office records.
- Wrote, recorded and proofread business communications, documents and data.
- Responded to requests by preparing and sending files and documents.
- Filed correspondence and reports in accordance with corporate classification system.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Contacted customers regarding account updates and potential problems.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Coordinated company records and resources to assist team members with special projects.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Communicated with customers and employees to answer questions or explain information.
- Directed clients and guests to correct departments, rooms and staff members.
Electronics Sales Associate
Navy Exchange
01.2019 - 02.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Worked with off-site locations to find desired items for customers.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Processed payments and maintained accurate drawers to meet financial targets.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Recommended merchandise to customers based on needs and preferences.
- Organized store by returning merchandise to proper areas and restocking displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Placed special orders or called other stores to find desired items.
Sales Associate
Macy's Department Store
02.2018 - 02.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
Associate of Science - Biology
Three Rivers Community College
Norwich, CT01.2025
Some College (No Degree) - Psychological Sciences
University of Connecticut
Avery PointHigh School Diploma -
Rota High School
Rota, SpainSkills
- Record Keeping
- Bilingual (fluent): Spanish and English
- Spreadsheet Creation
- Calendar Management
- Proofreading
- Documentation and Recordkeeping
- Multitasking and Time Management
- Administrative Support
Timeline
Planner
Electric Boat
07.2023 - Current
Patient Administrative Associate
Yale New Haven Health
03.2023 - 06.2023
Medical Receptionist
Groton Eye Center
07.2022 - 03.2023
Optometric Technician
Groton Eye Center
07.2021 - 03.2023
General Clerk
MANCON
01.2020 - 07.2021
Electronics Sales Associate
Navy Exchange
01.2019 - 02.2021
Sales Associate
Macy's Department Store
02.2018 - 02.2019
Associate of Science - Biology
Three Rivers Community College
Some College (No Degree) - Psychological Sciences
University of Connecticut
High School Diploma -
Rota High School