Jeiralix Rivera
Wahiawa,HI
Summary
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Orderly Room Clerk
U.S Army
08.2019 - 01.2024
- Resolved guest complaints with empathy.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained an organized welcoming office.
- Filing systems and organizing important documents.
- Provided support for meetings by scheduling appointments and preparing materials.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Park Services Associate
Universal Orlando
04.2017 - 05.2019
- Enhanced park visitor experience by providing exceptional customer service and answering inquiries.
- Maintained park cleanliness and safety standards through regular inspections and timely maintenance.
- Managed time efficiently, balancing daily tasks with any unexpected situations that arose throughout the day.
- Maintained cleanliness of park public spaces such as visitors' center, restrooms and picnic areas by scheduling routine cleaning procedures.
- Regularly stocked restrooms and other facilities.
- Reported safety, customer and staffing issues directly to supervision.
- Assisted in training new employees in customer service, cleaning and sanitization procedures as part of new hire orientation.
- Provided exemplary customer service by making patrons feel welcome, answering park questions and giving directions.
- Organized and maintained accurate logs of supply inventory.
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2017
Skills
- Customer service orientation
- Adaptability and flexibility
- Empathy and understanding
- Time management
- Team player mentality
- Reliability and punctuality
- Positive attitude
- Computer proficiency
- Active listening
- Attention to detail
- Organizational skills
- Telephone etiquette
Languages
Spanish
Native or Bilingual
Timeline
Orderly Room Clerk
U.S Army
08.2019 - 01.2024
Park Services Associate
Universal Orlando
04.2017 - 05.2019
High School Diploma -
Dr. Phillips High School
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