Jeisha Hernandez-DIaz
Philadelphia,PA
Summary
Dynamic and dependable professional with a proven track record at Hispanic Community Counseling Services, enhancing office efficiency and client satisfaction. Skilled in multitasking, problem-solving, and maintaining high standards of organization and cleanliness. Excelled in customer relations and streamlined operations, demonstrating flexibility and a positive, professional attitude.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Receptionist
Hispanic Community Counseling Services
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
After-School Program Leader
Concilio
06.2021 - 02.2022
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to 15 students.
- Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
- Utilized creative problem-solving skills when faced with unexpected challenges or obstacles during program implementation.
Bakery Assistant
El Coqui Restuarant
09.2018 - 06.2019
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Education
High School Diploma -
Esperanza Academy Charter School
301 W Hunting Park Ave05-2021
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Multi-line telephone operation
- Positive and professional
- Multitasking and prioritization
- Problem-solving abilities
- Reliability
- Flexibility
- Dependability
- Verbal Communication
- Team building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Hispanic Community Counseling Services
12.2023 - Current
After-School Program Leader
Concilio
06.2021 - 02.2022
Bakery Assistant
El Coqui Restuarant
09.2018 - 06.2019
High School Diploma -
Esperanza Academy Charter School
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