Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JEISSON FERNANDO PAJARITO

New York

Summary

Professional catering expert with knack for elevating dining experiences and delivering exceptional hospitality. Deep understanding of menu planning, vendor management, and event coordination, ensuring seamless service from start to finish. Proven ability to foster collaboration and adapt to dynamic event needs, consistently achieving remarkable results. Well-versed in food safety standards and customer relationship management.

Overview

17
17
years of professional experience

Work History

Field Supervisor

Scholastic Culinary Services
05.2018 - Current
  • Assisted in daily operations by coordinating team activities and resources.
  • Learned safety protocols to maintain a safe work environment for all employees.
  • Supported training sessions for new team members, fostering effective onboarding processes.
  • Collaborated with management to streamline workflow and improve operational efficiency.
  • Utilized inventory management systems to track supplies and ensure availability.
  • Conducted quality checks on equipment and materials to uphold standards.
  • Communicated effectively with team members to resolve issues promptly and efficiently.
  • Monitored employee performance for compliance with regulations and policies.
  • Resolved customer complaints to maintain satisfaction and loyalty.
  • Met with customers to resolve issues and build productive relationships.
  • Investigated issues and developed effective solutions.
  • Contributed to business growth by identifying new opportunities for expansion in the local market.
  • Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
  • Provided feedback to workers on job performance and safety procedures.

Catering Manager

Openskies Hospitality
05.2018 - Current
  • Managed catering operations, ensuring seamless execution of events and adherence to client specifications.
  • Trained and supervised staff, fostering a collaborative environment to improve service quality and efficiency.
  • Analyzed event feedback, refining processes to enhance future service delivery and client experiences.
  • Coordinated logistics for large-scale events, ensuring timely setup and breakdown in accordance with client timelines.
  • Established strong relationships with clients, resulting in repeat business through exceptional service delivery.
  • Hired and trained both permanent and temporary staff members.
  • Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
  • Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
  • Orchestrated large-scale events without compromising on quality, thanks to effective team coordination.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Catering Captain

Events By Parties N All
07.2018 - 04.2023
  • Led team in executing high-profile catering events, ensuring seamless service delivery and customer satisfaction.
  • Coordinated logistics for large-scale events, managing timelines, vendor relationships, and equipment procurement.
  • Resolved any issues that arose during events promptly and professionally, ensuring minimal disruption to guests'' experience.
  • Enhanced guest satisfaction by efficiently managing food and beverage service in various event settings.
  • Effectively communicated with clients to ensure their specific needs and preferences were met, resulting in successful events.
  • Maintained close communication with kitchen staff throughout events to guarantee timely preparation and delivery of food items according to client expectations.
  • Implemented innovative presentation techniques for buffet displays, enhancing visual appeal and generating positive feedback from clients.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Banker

BBVA
07.2011 - 12.2016
  • Managed client relationships to enhance customer satisfaction and retention.
  • Analyzed financial data to provide tailored solutions for diverse client needs.
  • Oversaw daily banking operations, ensuring compliance with regulatory standards.
  • Implemented process improvements that streamlined loan approval procedures.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Opened, closed, and updated accounts for customers.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
  • Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
  • Processed loan applications efficiently, leading to higher rate of successful approvals and customer satisfaction.
  • Mentored junior bankers, enhancing their skills in customer service and financial analysis for career progression.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.
  • Cross-sold credit cards, loans and other bank products.

Sales Coordinator

CODITEQ S.A.
01.2009 - 02.2011
  • Coordinated sales operations to enhance communication between departments.
  • Collaborated with marketing teams to align campaigns with sales objectives.
  • Facilitated regular meetings to discuss performance metrics and set future targets.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Coordinated product demonstrations to showcase key features for sales prospects.
  • Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
  • Collaborated with marketing team to develop targeted promotional materials and campaigns.

Education

BBA - Marketing Management

UNIVERSIDAD COOPERATIVA DE COLOMBIA
BOGOTA - COLOMBIA
06-2016

English-as-a-Second-Language Education

Learning Interactive
Bogota - Colombia
07-2010

Associate of Science - International Business

Centro Andino De Estudios Técnicos
Bogota - Colombia
12-2008

Skills

    Schedule coordination

  • Task delegation
  • Operations planning
  • Project management
  • Site management
  • Staff scheduling
  • Logistics management
  • Decision-making
  • Team leadership
  • Customer relations
  • Employee training
  • Staff leadership

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Catering Captain

Events By Parties N All
07.2018 - 04.2023

Field Supervisor

Scholastic Culinary Services
05.2018 - Current

Catering Manager

Openskies Hospitality
05.2018 - Current

Banker

BBVA
07.2011 - 12.2016

Sales Coordinator

CODITEQ S.A.
01.2009 - 02.2011

BBA - Marketing Management

UNIVERSIDAD COOPERATIVA DE COLOMBIA

English-as-a-Second-Language Education

Learning Interactive

Associate of Science - International Business

Centro Andino De Estudios Técnicos

Similar Profiles

CREATE PROFILE
JEISSON FERNANDO PAJARITO
Want your own profile? Create for free at MyPerfectResume.com