Jeisury Funes
Winston,GA
Summary
Detail-oriented and adaptable with extensive experience in handling reservations, room assignments, and payments. Possesses a strong work ethic and a deep commitment to providing excellent customer service and ensuring guest satisfaction. Proficient in travel planning software and skilled at multitasking. Highly organized with a proven ability to manage complex reservation books in fast-paced establishments. Committed to exceeding expectations by delivering exceptional customer satisfaction through consistent follow-up and proactive communication.
Overview
7
7
years of professional experience
Work History
Group Housing Coordinator
Marriott International
01.2022 - Current
- Make and handle group rooming lists, reservations, and requests by inputting data into the reservations system.
- Assist in selling hotel's inventory by answering guest inquiries and pricing and cultivating relationships with customers.
- Calculate and prepare room reports to determine sources of business using various computer systems.
- Keep track of hotel's inventory and selling numbers to better assist the hotels goals.
Front Desk Supervisor
Marriott
09.2019 - Current
- As a front desk supervisor my duties are to make sure everything is functioning accordingly, Managing my associates, taking care of customer issues that arise, Managing schedules, training employees, Money Management, Checking in and out guests and Answering guest inquiries via phone or email.
Guest Expert
Marriott
02.2019 - 09.2019
- As a guest expert my job was to check-in and out guest, preparing statements, dealing with payments, providing information on amenities and any guest inquiries
Supervisor
Starbucks
03.2017 - 04.2018
- As a starbucks supervisor my duties consisted of running a store during my shifts
- Managing baristas and lending a hand, Training new employees, managing schedules, providing customer service, resolving issues and managing a safe.
Education
Diploma -
Berkmar Highschool
01.2017
Skills
- Management
- Cash handling
- Telecommunications
- Interpersonal Skills problem solving
- Teamwork
- Conflict resolution
- Time and priority Management
- Leadership
- Hospitality
- Microsoft Outlook
- Supervising Experience
- Spanish
- Customer service
- Office Management
- English
- Hotel experience
- Microsoft Excel
- Computer skills
- Microsoft Office
- Organizational Skills
- Administrative Experience
- Hospitality
- Sales
- Public speaking
- Marketing
Languages
Spanish
Native or Bilingual
Timeline
Group Housing Coordinator
Marriott International
01.2022 - Current
Front Desk Supervisor
Marriott
09.2019 - Current
Guest Expert
Marriott
02.2019 - 09.2019
Supervisor
Starbucks
03.2017 - 04.2018
Diploma -
Berkmar Highschool