Jeiver Gonzalez
Thompson Station,TN
Summary
Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
McDonald's
Franklin, Tennessee
02.2024 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Evaluated current processes within the store environment to identify areas of improvement.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
Department Leader of Hospitality
McDonald's
Franklin, Tennessee
01.2023 - 02.2024
- Oversaw store's rating
- Improved customer retention by implementing new customer service strategies
- Supervised shift leaders and maintenance team.
Shift Leader
McDonald's
Franklin, Tennessee
08.2021 - 12.2022
- Managed shift schedules and delegated tasks to team members
- Provided customer support and resolved customer complaints
- Coached team members to improve their performance and achieve team goals
- Improved team morale by creating a positive work environment.
Crew Trainer
McDonald's
Franklin, Tennessee
07.2020 - 08.2021
- Trained new crew members on company policies and procedures
- Monitored performance and provided feedback to improve customer service
- Utilized POS system to process orders and handle cash transactions
- Utilized bilingual skills to assist Spanish-speaking customers/ employees.
Education
Bachelor of Business Administration/ Small Business Management -
Trevecca Nazarene University
Nashville, TN05-2024
Skills
- Strong leadership and team management skills, with experience in training and mentoring employees
- Strong customer service and interpersonal communication skills, demonstrated through 3 years of experience in the hospitality industry
- Proven ability to drive sales and revenue growth, resulting in multiple promotions and increased responsibilities within McDonald's
- Highly organized and detail-oriented, excelling in task prioritization and time management
- Bilingual, speaks fluent English and Spanish
- Operations Management
- Business operations background
- Staff Management
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Assistant General Manager
McDonald's
02.2024 - Current
Department Leader of Hospitality
McDonald's
01.2023 - 02.2024
Shift Leader
McDonald's
08.2021 - 12.2022
Crew Trainer
McDonald's
07.2020 - 08.2021
Bachelor of Business Administration/ Small Business Management -
Trevecca Nazarene University