JeKara Smith
Eligibility Specialist
Jackson,Ms
Summary
Dynamic Eligibility Specialist with a proven track record at the Department of Human Services, adept at streamlining application processes and enhancing client understanding of benefits. Skilled in data entry and effective communication, I excel in assessing eligibility and maintaining compliance, ensuring accurate documentation while fostering strong relationships with diverse clients.
Experienced with eligibility determination, client assessment, and regulatory compliance. Utilizes advanced problem-solving skills to handle complex cases efficiently. Track record of effective communication and collaborative teamwork in high-pressure situations.
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Department of Human Services
09.2011 - Current
- Conducted initial assessments to determine client needs and eligibility status.
- Assisted clients in understanding eligibility requirements for various programs.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Conducted in-depth interviews with applicants to gather necessary information, leading to thorough and accurate assessments.
- Enhanced public understanding of eligibility criteria by creating and distributing informative brochures and materials.
Education
High School Diploma -
Callaway High School
601 Beasley Rd Jackson, Ms 3920607-2002
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Documentation and reporting
- Interviewing
- Verbal communication
- Application review
- Public assistance
- Appointment scheduling
- Documentation and paperwork
- Policy interpretation
- Benefits administration
- Record keeping
- Programming
- Eligibility procedures
- Confidentiality
- Application assessment
- Eligibility determination
- Problem-solving
- Excellent communication
- Critical thinking
- Schedule management
- Teamwork
- Customer service
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Reliability
- Organizational skills
- Flexibility
- Active listening
- Effective communication
- Decision-making
- Adaptability and flexibility
- Relationship building
- Computer proficiency
- Documentation skills
- Self motivation
- Conflict resolution
- Interpersonal skills
- Professionalism
- Time management abilities
- Continuous improvement
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Eligibility Specialist
Department of Human Services
09.2011 - Current
High School Diploma -
Callaway High School