Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jekeriah White

Stanley,NC

Summary

Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers multiple years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Experienced non-medical Care Provider offering multiple years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Flexible customer service representative known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring seven years of relevant work experience to your team. Organized Patient Service Representative with over five years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

PCA

Bluedot
2020.06 - 2022.09
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Shopped for groceries regularly in order to keep house stocked with necessities.

Customer Service Representative

Xerox, Medical Billing & Coding
2015.05 - 2019.09
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Reviewed patient charts to better understand health histories, diagnoses and treatments.
  • Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.

Education

Associate Of Applied Science - Medical Assisting

Purdue University
West Lafayette, IN
06.2021

Skills

  • Culturally Competent Care
  • Feeding Assistance
  • Quality Patient Care
  • Patient Service
  • Hospice and Palliative Care
  • Professional Bedside Manner
  • Patient Care Activities
  • Monitoring Vitals
  • Reading Comprehension
  • Managing Multiple Tasks
  • Call Center Operations
  • Conflict Resolution
  • Document Control
  • Clerical Support
  • Schedule Mastery
  • Administrative Support
  • Medical Terminology Knowledge
  • Policy and Procedure Adherence
  • Medical Insurance
  • Patient Screening
  • Medical Billing
  • Patient Registration
  • Office Administration
  • Billing Issue Resolution and Support

Certification

BLS Certified

Timeline

PCA

Bluedot
2020.06 - 2022.09

Customer Service Representative

Xerox, Medical Billing & Coding
2015.05 - 2019.09

Associate Of Applied Science - Medical Assisting

Purdue University

BLS Certified

Jekeriah White