Jekeyia Griffin
Jacksonville,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations, exemplified during tenure at Teleperformance USA. Skilled in technical troubleshooting and maintaining composure under pressure, Consistently exceeded call center metrics by efficiently resolving customer inquiries. Expert in Microsoft Office and adept at fostering positive client relationships, significantly contributed to team success through exceptional customer service and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Call Center Customer Service Representative
Teleperformance USA
02.2022 - 01.2024
- Managed high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both client and company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Adapted quickly to new technologies introduced into call center environment, utilizing tools effectively during customer interactions.
Mobile Sales Expert
Metro by T-Mobile
10.2021 - 02.2022
- Conducted thorough needs assessments to match customers with appropriate devices and plans.
- Resolved customer issues professionally, ensuring timely escalation when necessary.
- Built strong rapport with clients, resulting in successful long-term relationships and referrals.
- Increased customer satisfaction by providing personalized mobile solutions and product recommendations.
- Collaborated with team members to exceed monthly sales goals consistently.
- Boosted accessory sales by showcasing complementary products alongside primary devices.
- Achieved sales targets by staying updated on the latest mobile products and trends.
Security Officer
Dsi Security
04.2020 - 10.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Homemaker
Work From Home
12.2018 - 04.2020
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Soft skills such as organization, time management, clear communication, problem-solving, patience, multitasking, budgeting, creativity, adaptability, and physical stamina.
- Experience in household management, including budgeting, maintenance schedules, and event planning.
- Skills in domestic tasks, such as cooking, cleaning, laundry, gardening, and home repair.
- Organizational skills, showing the ability to manage multiple tasks simultaneously and keep everything in order.
- Relevant experience in the domestic sphere, such as caring for children, cooking meals, managing a household budget, or performing other domestic tasks
Customer Service Cashier
Kohl's
10.2017 - 12.2018
- Maintained clean and organized workspace, promoting welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
High School Diploma -
Enterprise High School
Enterprise, AL05.2015
Skills
- Customer Satisfaction
- Data Entry
- Call Center Customer Service
- Written and oral communication
- Technical Troubleshooting
- Keyboarding
- Patience Maintenance
- Verbal and written communication
- Resolving issues
- Inbound
- Outbound Phone Call Management
- Logging call information
- Cash Handling
- Product Upselling
- Sales closing
- Calm Under Pressure
- Microsoft Office
- Following scripts
- Money Handling
Timeline
Call Center Customer Service Representative
Teleperformance USA
02.2022 - 01.2024
Mobile Sales Expert
Metro by T-Mobile
10.2021 - 02.2022
Security Officer
Dsi Security
04.2020 - 10.2021
Homemaker
Work From Home
12.2018 - 04.2020
Customer Service Cashier
Kohl's
10.2017 - 12.2018
High School Diploma -
Enterprise High School