Jekia Hardy

Worked effectively in fast-paced environments.

• Skilled at working independently and collaboratively in a team environment.
• Responded to customer requests for products, services, and company information.
• Proven ability to learn quickly and adapt to new situations.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
• Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
• Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
• Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
• Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.