Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jekia Harling

Jekia Harling

Oxon Hill,MD

Summary

Highly capable of managing multiple tasks on a daily basis and utilizing a creative approach to problem-solving. Known for dependability and exceptional time management skills. Demonstrates a constant eagerness to learn new skills and has a wealth of experience working both as part of a team and independently. Possesses 4 years of comprehensive sales experience, encompassing prospecting, scheduling, deal closure, and record-keeping. Additionally, brings 4 years of expertise as a cashier, delivering prompt and efficient service to customers. Approachable, friendly, and trustworthy. Committed to achieving success and ensuring customer satisfaction within a motivated team environment that develops cutting-edge applications and custom solutions for client business needs. Proactive and goal-oriented with excellent time management and problem-solving abilities. Recognized for reliability, adaptability, and the ability to quickly learn and apply new skills. Dedicated to leveraging these qualities to drive team success and contribute to organizational growth. A talented security professional adept at conducting building patrols, securing entrances and exits, and maintaining constant surveillance over visitors. Proficient in report writing, record updating, and handling simultaneous tasks in fast-paced settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Shoppers Food
01.2024 - 04.2024
  • Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.

Customer Support Associate

Walmart
01.2023 - 01.2024
  • Provided seller support on refunds, posted feedback and policy changes.
  • Displayed flexibility to adapt to quarterly policy changes and database re-organization.
  • Answered questions regarding seller inventory, shipping, payments and buyer complaints.
  • Managed cash transactions and processed payments at the POS system
  • Ensured the store environment was organized and secure for both customers and staff.

Sales Associate/ Fingerprint Technician

UPS Store
11.2022 - 05.2023
  • Provided assistance to individuals who needed fingerprinting
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed time efficiently in order to complete all tasks within deadlines.

Unarmed Security Guard

Abc Security Service Inc
03.2022 - 12.2022
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Examined doors, windows and gates to verify security.
  • Monitor entrances and exits to ensure the safety and security of the premises.
  • Write detailed incident reports and log all security events
  • Provide assistance and directions to visitors and staff while maintaining a calm and professional demeanor.
  • Respond quickly to alarms, medical emergencies and disturbances

Store Associate

Lidl
01.2020 - 07.2022
  • Provided customer service
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended complementary purchases to customers, increasing revenue.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Lead Youth Advocate

Community of Hope
02.2018 - 04.2021
  • Help the kids of the families in need by providing a sense of comfort for them
  • Visited clients' homes to better comprehend environment and how it affected behavior and responses to situations.
  • Conducted assessments to determine types of services individuals required.
  • Liaised between children and guardians to best handle issues specific to youth.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.
  • Worked closely with local law enforcement and social workers to ensure the safety of participants.

Education

High School Diploma -

John F Kennedy High School
Silver Spring, MD
05.2020

Skills

  • Customer service
  • Time management
  • Communication skills
  • Food service
  • Leadership
  • Order Processing
  • Customer Needs Assessment
  • Cash Handling Accuracy
  • Conflict Resolution
  • Surveillance and Monitoring
  • Report Writing

Certification

Fingerprints

Timeline

Sales Associate

Shoppers Food
01.2024 - 04.2024

Customer Support Associate

Walmart
01.2023 - 01.2024

Sales Associate/ Fingerprint Technician

UPS Store
11.2022 - 05.2023

Unarmed Security Guard

Abc Security Service Inc
03.2022 - 12.2022

Store Associate

Lidl
01.2020 - 07.2022

Lead Youth Advocate

Community of Hope
02.2018 - 04.2021

High School Diploma -

John F Kennedy High School
Jekia Harling