Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jekiera Douglas

Homestead,FL

Summary

Dynamic and dedicated professional with a proven track record at Walmart, excelling in customer service and cash handling. Known for enhancing customer loyalty through personalized interactions and efficient transaction processes. Strong team collaborator with exceptional attention to detail, consistently achieving sales growth and fostering a positive shopping experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cashier

Walmart.Inc
01.2022 - 10.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Activities Assistance

Brookwood Gardens
03.2017 - 09.2019
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Scheduled movies, entertainment, and other special events.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.

Cashier

Claudia B
06.2014 - 07.2016
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.

Education

American Worldwide Academy
Miami, FL
05.2017

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Refunds and exchanges
  • Complex Problem-solving
  • POS system operations
  • Staff training
  • Attention to detail

Certification

Certified Nursing Assistant

Languages

English
Full Professional

Timeline

Cashier

Walmart.Inc
01.2022 - 10.2024

Activities Assistance

Brookwood Gardens
03.2017 - 09.2019

Cashier

Claudia B
06.2014 - 07.2016

American Worldwide Academy

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Jekiera Douglas