Jelaine De Los Santos
Bronx,USA
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Public Partnerships LLC
04.2025 - Current
- Assist client with daily living activities, enhancing their independence and quality of life.
- Perform light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assist client during 10 hours a week
Sortation Associate
Amazon Delivery Warehouse
08.2020 - 09.2022
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Participated in the organization and preparation of 15K+ packages for deliveries daily
Event Assistant
Happyface Photobooths
08.2016 - 08.2020
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
Interim Property Manager
SHP Management
02.2019 - 04.2019
- Aided in the completion of 5+ annual and interim recertifications daily
- Processed the organization of 50+ tenant files weekly
- Used OneSite software to create 5+ work orders daily
- Created informative tenant notices weekly
- Processed the weekly distribution of tenant materials (tenant leases and key fobs)
Receptionist/Administrative Assistant
Hunter Public Relations
06.2017 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Advertising Operations Intern (Year Up New York)
Guardian News and Media
02.2016 - 08.2016
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
- Handled administrative and data entry work for staff.
- Promoted a positive work environment by being proactive in addressing concerns, offering assistance, and maintaining open lines of communication with colleagues.
- Assisted in the preparation of reports highlighting operational successes and areas requiring further attention or improvement.
- Used the DoubleClick for Publishers (DFP) and/or other third-party ad serving systems to enter
orders, traffic creatives, troubleshoot technical issues and ad-serving errors while reporting discrepancies weekly - Uploaded 50+ passed creative assets in our ad server (DFP) and assigned to proper ad placements within each proper order weekly
- Completed ongoing quality assurance support for 50+ ad campaign issues weekly
Education
Bachelor of Science - Business, Management and Economics, Marketing
Empire State University
New York, NY05.2023
Year Up - Digital Marketing
Year Up New York
New York, NY07.2016
Skills
- Microsoft Office Suite
- Photoshop
- DoubleClick for Publishers
- Salesforce
- Smart sheets
- OneSite
- Google Analytics
- Google AdWords
- Data Visualization
- SEO and SEM
- Business Model Analysis
- Patient care
Relevant Skills
Microsoft Office Suite, Photoshop, DoubleClick for Publishers, Salesforce, Smart sheets, OneSite, Google Analytics, Google AdWords, Data Visualization, SEO and SEM, Business Model Analysis, Spanish, Fluent
Languages
Spanish
Native or Bilingual
Timeline
Home Health Aide
Public Partnerships LLC
04.2025 - Current
Sortation Associate
Amazon Delivery Warehouse
08.2020 - 09.2022
Interim Property Manager
SHP Management
02.2019 - 04.2019
Receptionist/Administrative Assistant
Hunter Public Relations
06.2017 - 01.2019
Event Assistant
Happyface Photobooths
08.2016 - 08.2020
Advertising Operations Intern (Year Up New York)
Guardian News and Media
02.2016 - 08.2016
Year Up - Digital Marketing
Year Up New York
Bachelor of Science - Business, Management and Economics, Marketing
Empire State University
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