Jelaine Scott
Pine Hill
Summary
Skilled Unit Secretary with proven expertise in medical office administration and patient data confidentiality, demonstrated at University of Pennsylvania Hospital. Excelled in enhancing office productivity and maintaining patient rapport, showcasing medical terminology proficiency and effective communication. Achieved streamlined patient flow and accurate medical record-keeping, contributing to improved healthcare delivery.
Meticulous administrative professional bringing demonstrated success in managing nurse station operations, including processing lab testing orders, monitoring medication inventory and collaborating with management to foster efficiency. Accustomed to transcribing physicians' orders and liaising with healthcare professional to deliver superior care.
Overview
18
18
years of professional experience
Work History
Unit Secretary
University of Pennsylvania Hosptail
02.2017 - 06.2022
- Enhanced office productivity by handling high volume of callers per day.
- Managed incoming calls and directed to appropriate department.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained current and accurate medical records for patients.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Unit Secretary
Abington Hospital - Jefferson Health
02.2004 - 01.2017
- Enhanced office productivity by handling high volume of callers per day.
- Processed lab paperwork and requests according to physicians' orders.
- Managed incoming calls and directed to appropriate department.
- Provided information for patient admissions and discharges to foster timely processing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality in line with HIPAA regulations.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
Olney High School
100 Duncannon Street06-1995
Skills
- Nursing station operations
- Follow-up appointment scheduling
- Medical terminology proficiency
- Patient appointment coordination
- Patient database updates
- Patient data confidentiality
- Patient chart maintenance
- Medical office administration
Languages
English
Full Professional
Timeline
Unit Secretary
University of Pennsylvania Hosptail
02.2017 - 06.2022
Unit Secretary
Abington Hospital - Jefferson Health
02.2004 - 01.2017
High School Diploma -
Olney High School
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