Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jelaine M. Calvin

Milwaukee,WI

Summary

Compassionate Residential Services Assistant known for productive and efficient task completion. Skilled in client relationship management, emergency response coordination, and personalized care planning. Excel at communication, empathy, and problem-solving to enhance resident satisfaction and safety. Experienced in residential services with background in assisting residents with daily tasks and maintaining housing quality. Strong in interpersonal communication, problem-solving skills, and ability to work under pressure while providing high standard of service. Proven track record of creating comfortable living environments and addressing resident concerns promptly. Compassionate professional with many years of experience coordinating community programs and allocating resources. Dedicated to excellent patient care through an empathetic approach. Thrives in team-based or independently-motivated settings.

Overview

6
6
years of professional experience

Work History

Residential Services Assistant

Bobby E Wright
Chicago, IL
12.2024 - Current
  • Observed resident behavior patterns on a regular basis to identify any potential problems or concerns.
  • Provided emotional support to residents who are dealing with difficult situations or emotions.
  • Reported any incidents or accidents involving residents promptly according to facility policy.
  • Provided support to residents in the areas of housekeeping, personal care and health maintenance.
  • Administered medications according to established procedures and guidelines.
  • Maintained accurate records of daily activities for each resident as required by regulations.
  • Conducted regular inspections of living units to ensure they are kept clean and orderly.
  • Maintained a safe environment by following all safety protocols and reporting any hazards found in the facility.
  • Assisted clients in completing activities of daily living by managing household activities, maintaining daily schedules and providing transportation to and from medical appointments.

Case Manager

The Salvation Army west Corp
Milwaukee, WI
11.2019 - 11.2024
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Participated in professional development activities related to case management best practices.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Monitored client progress through regular follow-up contacts.
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Provided crisis intervention support for clients in emergency situations.

Education

Social Worker Degree - Social worker and Human Services

Ivy Tech Community College of Indiana
Indianapolis, IN
05-1995

Skills

  • Medication administration
  • Case management
  • Crisis intervention
  • Activity scheduling
  • Record keeping
  • Safety protocols
  • Time management
  • Resident support
  • Record keeping proficiency
  • Therapeutic techniques
  • Self-care strategies

References

References available upon request.

Timeline

Residential Services Assistant

Bobby E Wright
12.2024 - Current

Case Manager

The Salvation Army west Corp
11.2019 - 11.2024

Social Worker Degree - Social worker and Human Services

Ivy Tech Community College of Indiana