Summary
Overview
Work History
Education
Skills
Timeline
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Jelaire Fitzgerald

Saratoga Springs,UT

Summary

Dynamic and results-oriented professional with extensive experience as an Airline Customer Service Agent at Allegiant Airlines. Expert in problem-solving and customer relations, ensuring a seamless travel experience. Proven ability to manage conflicts and mentor teams, enhancing performance and accountability while maintaining high standards in flight itinerary management.

Experienced with handling passenger inquiries, ticketing, and baggage issues. Utilizes communication and problem-solving skills to ensure seamless travel experiences. Track record of maintaining composure and professionalism in high-pressure environments.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

3
3
years of professional experience

Work History

Airline Customer Service Agent

Allegiant Airlines
Provo , Utah
08.2024 - Current
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.

Senior Team Lead, Fulfillment

Doterra
03.2022 - Current
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Provided ongoing support and guidance to junior staff members, nurturing their professional growth and development.
  • Established clear performance metrics for individual team members, driving accountability towards meeting organizational goals.
  • Managed conflict resolution among team members proactively, promoting a positive work atmosphere conducive to achieving results collaboratively.
  • Managed multiple projects simultaneously, effectively prioritizing tasks to meet stakeholder expectations.
  • Developed high-performing team members through targeted training programs and one-on-one coaching.

Education

Bachelor of Science - Tourism And Travel Management

Brigham Young University Hawaii Campus
Laie, HI
06-1999

Skills

  • Customer relations
  • Cultural awareness
  • Baggage handling
  • Airline policies
  • Flight Itinerary Management
  • Ticketing systems
  • Customer service
  • Passenger assistance
  • Time management
  • Problem-solving abilities

Timeline

Airline Customer Service Agent

Allegiant Airlines
08.2024 - Current

Senior Team Lead, Fulfillment

Doterra
03.2022 - Current

Bachelor of Science - Tourism And Travel Management

Brigham Young University Hawaii Campus
Jelaire Fitzgerald