Jelan Arias

RTS-LO-P&S AREA MANAGER
Leadership & Oversight

• Led RTS shift operations ensuring associates and PAs maintain adherence to standard work procedures
• Owned quality outputs and accountability for defects and compliance violations
• Ensured all processes from driver station re-entry through debrief completion aligned with SOP requirements

Load Out Coordination

• Coordinated daily load out plans with DSP Leaders and Load Out Support Associates
• Managed wave planning, dock door assignments, and service type/route assignments
• Partnered with DSP Leaders to optimize DA Helper assignments and improve load out efficiency
• Leveraged DSP Performance Review (DPR) meetings to address operational obstacles and dispatch delays
• Documented and escalated session notes and action items to Business Coach and senior leadership

Operational Management

• Monitored SCC Outbound systems to identify and mitigate at-risk routes during shifts
• Oversaw morning setup and cart flow operations to ensure on-time dispatch
• Managed Pick & Stage operations to meet on-time delivery targets
• Balanced labor allocation to meet staging SLAs while minimizing extra associate usage

Labor & Compliance Management

• Managed Pick and Stage Roster 30 minutes pre-shift for accurate labor tracking
• Owned all Action Center Alerts related to Pick and Stage performance
• Delegated and tracked audit completion across team
• Monitored daily compliance completion rates
• Conducted associate engagement and performance coaching using Apollo Audit Center Pick 5X5X5 Audit for bottom performers

Staging Operations

• Balanced labor resources to achieve Pick & Stage Compliance End Time goals
• Coordinated final route staging completion 20 minutes prior to last wave arrival
• Identified and engaged associates for Gemba Walk participation
• Presented Pick/Stage and Loadout Gemba Boards to stakeholders, addressing barriers and concerns

Shift Planning & Resource Coordination

• Coordinated indirect staffing requirements with On The Road (OTR) operations
• Planned battery and device allocation during shift transitions
• Ensured adequate resources for operational continuity

KEY ACHIEVEMENTS

• Maintained consistent compliance with quality standards and SOP requirements
• Optimized labor allocation to meet SLAs without excessive overtime
• Improved operational efficiency through cross-functional coordination and process optimization
• Enhanced team performance through targeted coaching and engagement initiatives

• Assisted managing shift with AM to achieve highest OTD in region with an average of 98.67% OTD throughout Peak Season, 4.09% higher than other peers in the sub region.
• Able to run shift unattended by AM.
• Focuses on OTR safety by coaching DA's during LO
• Monitor All DSP fleet metrics
• Achievements/Tasks

• Achieved best safety and cost in region for 3 weeks while running shift while AM was on LOA.
• Build a more efficient shift, built trust, and increase attrition by emphasizing teamwork through the site.
• Achievements/Tasks

• Helped manage shift with best stow rates in building reaching up to 30% over goal.
• Drove increased stow rates by coaching on best practices with AAS
• Coached AAS on safety tips leading to no safety injuries during the entirety of cycle zero. (Nov2020-Jan2021)
• Achievements/Tasks