JELAN HENRY
Davenport,FL
Summary
I am a dedicated professional who has acquired excellent communication and interpersonal skills through various roles such as; Being a resolution specialist, food service worker, delivery driver, dance instructor, content creator and secretary's assistant. Experienced in data entry and handling money, as well as understanding trends, I can quickly memorize product details and passionate about building relationships with colleagues/coworkers as well as customers. I have acquired a strong work ethic and learned to use the most of my time by incorporating time management skills that also produces quality work. In addition, I welcome challenging work as it is an opportunity to grow. I'm currently studying software development at Devry University, where as students we are required to be dedicated to seeing projects through as a team to completion, requires optimism, grace, and continual adaptation. Along with experience from the work place, has encouraged a team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. As an employee with a history of meeting company needs with consistent and organized practices, I'm skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Resolution Specialist
Walgreens Co.
Orlando, Florida
08.2021 - 05.2023
- Obtained information relative to disposition of claims
- Authorized payment of valid claims
- Resolved claims pertaining to important medical information for patients
- Evaluated information based on claims, physician and insurance records
- Presented supplemental insurance information to business owners, employees, and individuals
- Analyzed clients' current insurance policies and suggested additions or other changes
- Obtained underwriting approval by completing application for coverage
- Used company software to analyze customer coverage needs.
Sales Associate
Ross
Windermere, Florida
12.2020 - 07.2021
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Engaged with guests to understand and anticipate customer service needs
- Used product knowledge for handling objections
- Followed checklist to complete retail store opening and closing activities
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Alerted management to potential security issues, supporting loss prevention and reducing shrink
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Performed cleaning tasks, keeping store neat and organized
- Promoted visual presentation standards by keeping store replenished
- Operated cash register and POS to process sales transactions and handle payments
- Cross-trained with other store departments and areas, supporting overall retail operations
- Introduced promotions and sale opportunities, enticing customers.
Secretary's Assistant
Model Scout
Orlando, Florida
- Answered and screened incoming calls for the secretary.
- Organized and maintained filing systems, both paper and electronic.
- Scheduled appointments and meetings for the secretary.
- Prepared documents such as letters, memos, reports, spreadsheets, presentations. using Microsoft Office Suite.
- Greeted visitors in a professional manner and directed them to appropriate personnel or departments.
- Ordered office supplies when needed.
Cashier Trainer
Universal Studios
Orlando, Florida
- Instructed cashiers on proper procedures for handling money and credit card transactions.
- Demonstrated how to use the point-of-sale system efficiently and accurately.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Maintained cleanliness of work area, including floors, counters and equipment.
- Provided customer service to guests by taking orders, answering questions and addressing complaints.
- Stocked shelves with inventory items according to company guidelines.
- Operated cash register to process payments from customers.
- Kept track of all supplies on hand for daily operations.
- Cleaned kitchen surfaces, utensils and equipment after each shift.
- Followed all health department standards for sanitation and hygiene.
Delivery Driver
Amazon
Davenport , FL
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
Education
High School Diploma -
03.2016
Some College (No Degree) - Software Development & Engineering
Skills
- Service Quality
- Ability to Be Flexible
- Problem Resolution
- Teamwork Skills
- Data Accuracy
- Efficient Sales Transactions
- Efficient Service
- Effective Problem-Solving
- Analytical
- Data Management
- Customer Service
- Interpersonal Communication
- Calm Under Pressure
- Cultural Awareness
- Analytical and Critical Thinking
Volunteer Experience
06/01/16, 07/01/18, Food Service Worker Second Harvest, Orlando, Florida
Accomplishments
- Course Completion of Workplace Diversity, Equity, and Inclusion in Action
- Top 5 academically in college courses
- Achievement of Employee of the month
Affiliations
- Dance instructor and assistant for 2-3 years
- Collaborative Content Creator
Timeline
Resolution Specialist - Walgreens Co.
08.2021 - 05.2023
Sales Associate - Ross
12.2020 - 07.2021
Secretary's Assistant - Model Scout
Cashier Trainer - Universal Studios
Delivery Driver - Amazon
Florida Virtual - High School Diploma,
Devry University - Some College (No Degree), Software Development & Engineering
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