Summary
Overview
Work History
Skills
Timeline
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Jelani Hylton

Royal Palm Beach,FL

Summary

Driven professional with a strong background in customer service and guest relations, honed at The Breakers Resort, Inc. Skilled in information protection and adept at leveraging computer skills to enhance operational efficiency. Proven track record of resolving customer complaints, ensuring guest satisfaction, and meeting stringent security standards. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

13
13
years of professional experience

Work History

Guest Service Representative

The Breakers Resort, Inc
09.2023 - Current
  • Handled customer complaints to satisfy and retain guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Upheld hotel policies and procedures by providing high level of customer service.

Customer Service Representative

Trader Joe's
11.2020 - 08.2023
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed timely and effective replacement of damaged or missing products.

Ramp Agent

Delta
06.2011 - 10.2020
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Checked cargo and baggage for security to meet TSA regulations.

Skills

  • Information Protection
  • Customer Service
  • Guest Relations
  • Financial Transactions
  • Detail Oriented
  • Computer Skills

Timeline

Guest Service Representative

The Breakers Resort, Inc
09.2023 - Current

Customer Service Representative

Trader Joe's
11.2020 - 08.2023

Ramp Agent

Delta
06.2011 - 10.2020
Jelani Hylton