Jelani Joseph
Coral Springs
Summary
I am a reliable team player and strong communicator with Retail and Sales experience. I hold an excellent customer service rapport, leadership, great organizational skills, and the ability to work well in a team environment. I have extensive analytical skills and the ability to contribute to the development of best practice, policy, and procedures within any company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Basketball Coach
Florida Flight Elite
West Palm Beach, FL
06.2021 - Current
- Assists the Head Basketball coach with instructing players in the rules, regulations, equipment, and techniques of the sport.
- Organized and directed individual and small group practice activities and exercises.
- Assesses players’ skills, monitors players during competition and practice, and keeps the head Basketball coach informed of the athletic performance of students.
- Supported coaching team in strategizing for upcoming games.
- Assists the head Basketball coach with supervising athletes during practices and competitions.
Field Operator/Sales Team Member
World Org- Sawgrass Mills
Sunrise, FL
01.2026 - 04.2026
- Engaged shoppers and educated them on World App network, facilitating verification of unique human identity.
- Meet and exceed daily and weekly sales targets and KPI’s to achieve commission goals.
- Verified users with physical Orb, capturing images of face and iris to confirm human uniqueness.
- Perform verification of users using physical Orb, that captures images of face and iris to confirm human uniqueness.
- Responsible for opening and closing of Kiosk, maintaining a clean and organized workspace.
- Opened and closed the kiosk, maintaining a clean and organized workspace.
Team Member
Wendy’s
Boca Raton, FL
06.2025 - 12.2025
- Greet and take orders from customers in a friendly and professional manner.
- Manage fast-paced environment to serve multiple customers efficiently.
- Deliver timely and accurate order fulfillment.
- Managed fast-paced environment to serve multiple customers and enhance service speed.
- Delivered timely and accurate order fulfillment to ensure customer satisfaction.
- Resolve customer complaints and issues promptly and professionally.
- Maintain cleanliness and organization of the cashier area and dining space.
- Resolved customer complaints and issues promptly to maintain positive dining experience.
- Assisted with food preparation and maintained overall restaurant cleanliness.
Team Member
Wingstop
Coral Springs, FL
06.2023 - 08.2023
- Greeted and welcomed customers entering and calling the restaurant, creating a positive first impression.
- Greet and welcome customers entering the restaurant and calling into the restaurant.
- Processed cash, credit card, and gift card transactions accurately while verifying age for alcohol purchases, ensuring compliance with regulations.
- Balanced cash register accurately at shift's end at the end of the shift; deliver the amount before the next shift.
- Maintained cleanliness and stock levels in Front of House (FOH), contributing to a welcoming dining environment.
Education
High School Diploma - General Studies
Academic Solutions Academy High School
Coral Springs, FL06-2025
Skills
- Organizational skills
- Multitasking efficiency
- Acquire new skills and learn new systems quickly
- Relationship building
Certification
- American Heart Association-Pompano Beach, FL
- First Aid CPR AED certified - #266017001014
Timeline
Field Operator/Sales Team Member
World Org- Sawgrass Mills
01.2026 - 04.2026
Team Member
Wendy’s
06.2025 - 12.2025
Team Member
Wingstop
06.2023 - 08.2023
Assistant Basketball Coach
Florida Flight Elite
06.2021 - Current
High School Diploma - General Studies
Academic Solutions Academy High School