Jelani Maloney
Summary
Seasoned IT Specialist bringing eleven years of demonstrated track record of success in network infrastructure. Strong technology skills, building IT networks and working in a professional and timely manner, with an efficiency-driven and accurate approach. Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels. Prepared to offer skills and experience to growth-oriented company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Consultant
Self-employed
06.2017 - Current
- The ability to provide services to customers in need of short term contracts.
Senior Field Service Engineer
Stanton Tech Group
07.2016 - Current
- To assist other technicians and customers in troubleshooting software and hardware issues remotely.
- Order parts as needed once the solution to the problem is figured out.
- Required to manage each case until the issue is resolved with continuous follow ups.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical, and electrical systems.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Research required information using available resources.
IT Consultant
Mastervision Technologies
12.2015 - Current
- Survey sites that require quotes or estimates for new or repair services.
- Build IT Networks and customize Wifi infrastructure based around security industry standards.
- Troubleshoot Computer systems for viruses, upgrades, Backups, OS installs.
- Manage techs onsite to complete all tasks based on deadlines.
- Create and plan projects based on time, materials and labor.
- Work with other IT Consultants, project managers, Tech support teams, and Customers with open communication to solve every problem first with security in mind.
- A Managed solution provider for commercial and residential clients.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Contributed to project cost estimates and budgets based on assessment of client needs.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
IT Support Specialist
DELL
12.2013 - 11.2015
- Identify network issues ranging from OSI Layer 1 through 7 with a solution.
- Remotely work with clients to solve any issues that occur.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Worked closely with other project managers to complete all tasks in a timely manner.
- An end-to-end solution of advanced analytics, Omni channel technology and global outsourcing for companies.
- Updated software to safeguard against security flaws.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Created help desk tickets, troubleshot and resolved desktop issues.
Sales Manager
Stadium Toyota
03.2011 - 11.2013
- Conducted regular meetings with my team to improve training methods, sale techniques, information updates, ideas to increase sales and resolve any customer issues.
- Managed accounts to retain existing relationships and grow share of business.
- Involved in the start and closing process of deals.
- Responsible for all paperwork that goes in and out of the finance department.
- Making sure that customers were satisfied with their new purchase.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Sales revenue generated 1 million per month.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with other managers to implement continuous improvements and exceed team goals.
- Meetings with GM and Owners to create ideas to increase store sales, weekly logs and updates.
Sales Consultant
Stadium Toyota
02.2008 - 03.2011
- Assist customers with any technical issues regarding phones, laptops and other electronics.
- Stay current with system information, changes and updates.
- Give daily reports to management at the end of day.
- A dealership that sells over 500 cars a month focused on customer service, volume and retention.
- Produced revenue from sales monthly 450k.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Attended product-related technical shows and other activities to represent company products and services.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Drove team revenue totals by bringing in top sales numbers 20+ units per month.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Used CRM software to maintain company database with essential account and sales information.
Education
Hillsborough Community College
Tampa, FLInstitute of Technology - Tampa
Tampa, FLHigh School Diploma -
Thomas Jefferson School
Tampa, FL05.2004
Skills
Communication - Experience speaking in front of people or over the phone for a long periods of time
Attention to Detail - Concerned with quality Produce work that is orderly, attractive and completed on time
Troubleshooting - The ability to correct problems in a computer or systematic environment
Hardworking - Not afraid to work long hours and do whatever it takes to get the job done
Active listener - Listening to the customers wants and needs while coming up with a solution
Team oriented - Willingness to cooperate with others and work for the greater good
Multi-tasking – The ability to take on several tasks at once and completing them in a timely manner
Fast learner – Learn new skills and take on different projects to improve
Structure Background – Capable of building Network closets, MDF and IDF
Proficient in Network Security,
MS Word, Excel, PowerPoint, Outlook, Windows OS Vista, 7, 8, 10 Hardware and Software installed, Network Infrastructure
Other Skills: HTML, CSS, Java script
Learning: Python, Linux
Certification
- A+
- Network+
- Security+
Timeline
IT Consultant
Self-employed
06.2017 - Current
Senior Field Service Engineer
Stanton Tech Group
07.2016 - Current
IT Consultant
Mastervision Technologies
12.2015 - Current
IT Support Specialist
DELL
12.2013 - 11.2015
Sales Manager
Stadium Toyota
03.2011 - 11.2013
Sales Consultant
Stadium Toyota
02.2008 - 03.2011
Hillsborough Community College
Institute of Technology - Tampa
High School Diploma -
Thomas Jefferson School
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