Work History
Education
Skills
Timeline
Generic

Je' Lani Shinn

Detroit,MI

Work History

Wheelchair Assistant

Prospect Airport Services
  • Transported over 15 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Liaised with airline agents to check-in passengers, change tickets, re-book itineraries and fulfill special requests.
  • Located and read airport monitors to determine arrival and departure information.

Sales Teammate

Under Armour
  • Drove team revenue totals by bringing in top sales numbers.
  • Trained and mentored new sales representatives.
  • Managed over 40 customer calls and accounts to secure customer satisfaction and repeat business.
  • Performed and implemented marketing plans to increase brand awareness and drive sales.

Unemployment Claims Specialist - Remote

Protiviti Government Services, Inc., A Wholly
  • Assisted clients with completion of applications and paperwork.
  • Communicated with people from various cultures and backgrounds on application process.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.

Assistant Manager

Family Dollar
  • Led day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

BBA - Sports Management

Rochester University
Rochester University
04.2022

Skills

  • Crew Safety
  • Patient Transportation
  • Mobility Support
  • Data Entry
  • Creativity
  • Time-management
  • Active listening
  • Communication

Timeline

Wheelchair Assistant

Prospect Airport Services

Sales Teammate

Under Armour

Unemployment Claims Specialist - Remote

Protiviti Government Services, Inc., A Wholly

Assistant Manager

Family Dollar

BBA - Sports Management

Rochester University

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Je' Lani Shinn