Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jelani Walker

West Palm Beach,FL

Summary

Dynamic and goal-driven professional with extensive experience in customer service at James Alexander. Proven ability to enhance customer satisfaction through effective communication and cash handling accuracy. Recognized for strong teamwork and organizational skills, consistently maintaining store cleanliness and achieving sales targets while fostering a positive shopping environment.

Professional with strong background in aquatic safety and emergency response, prepared for this role. Proven ability to ensure patron safety, handle high-pressure situations, and perform rescues effectively. Strong focus on teamwork and achieving safety goals, with adaptability to changing conditions. Skilled in CPR, first aid, and water rescue techniques, complemented by reliable and calm demeanor.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

5
5
years of professional experience

Work History

Store Associate

James Alexander
12.2024 - 03.2025
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.

Pool Lifeguard

Bryan Megrath
02.2024 - 08.2024
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
  • Attentively monitored swimmers to identify distress.
  • Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.
  • Implemented emergency action plans when necessary, coordinating with other staff members for efficient responses.
  • Managed pool facility operations during assigned shifts, ensuring smooth daily functioning.
  • Demonstrated strong leadership skills by mentoring new lifeguards during their onboarding process.
  • Ensured timely opening and closing of the pool area, adhering to established schedules and procedures.
  • Participated in ongoing training sessions, staying up-to-date on best practices in lifeguarding and aquatic safety.
  • Identified potential risks in the pool area, proactively taking action to prevent accidents or injuries.
  • Coordinated with maintenance staff to address any facility repairs or issues, prioritizing safety and functionality.
  • Provided friendly customer service to guests and addressed concerns.
  • Upheld hygiene standards in pool and surrounding area.

Cashier

David Territo
06.2023 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Server

Ann Malachowski
06.2020 - 10.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

GED -

Worthington High School
1711 Worthington RD
05-2023

Skills

  • Customer service
  • Customer assistance
  • Cash handling accuracy
  • Attention to detail focus
  • Team collaboration
  • Inventory control
  • Store cleanliness maintenance
  • Cash register operation
  • Flexible schedule adaptability
  • Organizational skills development
  • Returns and exchanges handling
  • Team leadership
  • Basic math skills application
  • Problem-solving acumen
  • Time management mastery
  • Emergency response
  • Ability to lift 40 pounds
  • Strong communication and interpersonal skills
  • Goal driven
  • Sales floor organization

Timeline

Store Associate

James Alexander
12.2024 - 03.2025

Pool Lifeguard

Bryan Megrath
02.2024 - 08.2024

Cashier

David Territo
06.2023 - 10.2023

Server

Ann Malachowski
06.2020 - 10.2022

GED -

Worthington High School

Similar Profiles

CREATE PROFILE
Jelani Walker