Jelani Warner
New York,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in many industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Construction Worker
Action Labor
Tallahassee, FL
05.2022 - Current
- Loaded, unloaded and moved material to and from storage and production areas.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Assisted with successful, time-sensitive renovations of various structures.
- Gathered and disposed of worksite debris to remove safety hazards.
Front Desk Receptionist
Warner University
Lake Wales, FL
08.2020 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Package Handler
FedEx
Brooklyn, NY
05.2021 - 09.2021
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
Customer Service Representative
A Taste From Home
Brooklyn , NY
01.2016 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - International And Intercultural Communication
Warner University
Lake Wales, FLSkills
- Sustainable Materials
- Laser Marking
- Customer Preferences
- Basic Plumbing Knowledge
Timeline
Construction Worker
Action Labor
05.2022 - Current
Package Handler
FedEx
05.2021 - 09.2021
Front Desk Receptionist
Warner University
08.2020 - 05.2022
Customer Service Representative
A Taste From Home
01.2016 - 08.2020
No Degree - International And Intercultural Communication
Warner University