Jelaysia Smith
Mobile,AL
Summary
Dedicated Sterile Processing Technician with experience at Springhill Memorial Hospital, skilled in steam sterilization and decontaminating surgical instruments. Successfully enhanced surgical team efficiency by preparing precise instrument trays, ensuring compliance with safety regulations, and maintaining a sterile environment, significantly reducing infection risks. Proven ability to meet high service expectations in fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sterile Processing Technician
Springhill Memorial Hospital
02.2023 - 01.2025
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
Customer Service Representative
Alorica
04.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Jhon L Leflore
Mobile, AL05-2023
Skills
- Steam sterilization
- Decontaminating surgical instruments
- Decontamination procedures
- High-level disinfection
Certification
i am a medical biller and coder
Languages
English
Full Professional
Timeline
Sterile Processing Technician
Springhill Memorial Hospital
02.2023 - 01.2025
Customer Service Representative
Alorica
04.2021 - 01.2023
High School Diploma -
Jhon L Leflore
Similar Profiles
Josie SongyJosie Songy
Registered Nurse at Springhill Memorial HospitalRegistered Nurse at Springhill Memorial Hospital
Kimberly BoltonKimberly Bolton
Medical Laboratory Technician at Springhill Memorial HospitalMedical Laboratory Technician at Springhill Memorial Hospital
Victoria CreamerVictoria Creamer
Registered Nurse, Emergency Department at Springhill Memorial HospitalRegistered Nurse, Emergency Department at Springhill Memorial Hospital