Jelean Charlot

• Manage 13,000 HPW
• Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
• Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
• Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
• Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering
• Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner
• Manage the delivery of services through subordinate team and fill in for the Branch Manager/ Director of Operations in their absence or as requested or required
• Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
• Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
• Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
• Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management

ADDITIONAL RESPONSIBILITIES

• Enforce Allied Universal's policies as outlined by the handbooks and executive memos
• Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
• Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from face to face meetings
• Maintain confidentiality of all information and data
• Keep records and prepare accurate and timely reports both manually and through automated methods
• Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardiness
• Perform other related duties and responsibilities as assigned or required
• Actively participate in community and business related organizations

● Manage over 10,000 hours per week and a multi-million-dollar budget.

● Manage staff schedules for all shifts and events to minimize overtime costs. ● Conduct payroll entry on a weekly basis for 500+ employees.

● General Human Resource Management: Participate in selection and placement of potential employees conduct performance reviews, manage attendance, conflict resolution and scheduling.

● Communicate and enforce compliance with state and local laws while emphasizing company standards of professionalism and safety.

● Implementing company policies and procedures.

● Counseled management on how to cut spending without compromising the safety and security of the company’s assets.

● Updated training procedures for all newly hired personnel.

● Monitor entire facility by patrolling the premises and serve as general security presence, visibly deterrent to crime and rule infractions.

● Produce detailed reports on all incidents, accidents, and medical emergencies to the client or law enforcement.

● Transported prisoners from Redlands Police Department to West Valley and CDC Jails.

● Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

● Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.

● Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

● Directs technological research by studying organization goals, strategies, practices, and user projects.

● Completes projects by coordinating resources and timetables with user departments and data center.

● Verifies application results by conducting system audits of technologies implemented.

● Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.

● Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.

● Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.

● Maintains quality service by establishing and enforcing organization standards.

● Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

● Contributes to team effort by accomplishing related results as needed.

• Overseen Customer Service (Service Desk), Audio Visual, and Desktop teams. ● Managed and responded to requests for the installation and maintenance of information technology equipment and services.

● Utilized Project Management methods, techniques and tools to assure effective and timely completion of IT activities and special projects.

● Developed and implemented policies and procedures related to information technology for the county.

● Developed long- and short-range strategic plans regarding county information technology goals and objectives.

● Developed emergency recovery plans with respect to the county’s IT infrastructure and resources. 2

● Coordinated repairs and maintenance of county information technology equipment. Troubleshoot and made repairs to information technology equipment as necessitated by demand or complexity.

● Communicated with persons and companies supplying IT goods and services to the department.

● Supervised the administration of the county’s computer networks, e-mail systems, and County approved software.

● Researched technology for possible application to department operations, goals, and objectives.

● Reviewed county strategic plans for possible impact on the county’s IT infrastructure.

● Assisted in developing annual department budget; monitored and reviewed associated expenditures.

● Assisted in interviewing, hiring, training, and disciplining department employees.

OnBase System Administrator

● Provided administrative/ technical expertise for OnBase support, handling IT related application functions such as security and application configuration as well as business process documentation and modeling for all applications but specifically focused on ECMS applications supported by IT.

● Worked with the Vendor on the initial configuration of hardware and the software.

● Provided technical support on the ECMS to end users and records management staff.

● Provided training to end users for OnBase Carry out business process analysis with the objective of

using the ECMS to achieve Business Process improvement electronic Records Management life cycle policies/ practices development, including standards, certifications and compliance.

● Leaded a team in planning, preparing and executing change management materials and activities to end users.

● Worked with stakeholders to customize the feature and functions of the ECMS to meet the needs of the County business units/ end users.

● Developed customized ECMS solutions as required, i.e., customized indexing screens, E-Forms, E-Signatures, Web Content Management applications and/or Automated workflow. Participate with change management activities, communication, and training paths.

● Provided ongoing formal/ structured training on the new OnBase system, policies, practices, and taxonomy

Business Service Specialist (Help Desk Support)

● Promoted to Help Desk support

● Provided customers with first level support on MS Windows, Ms Programs, and County approved software, resetting password for the Network, Ifas, and GDT.

● Performed virus and Trojan removals. Assist with some data recovery for customers remotely. Install county approved software. Troubleshoot simple network accesses.

● Responded promptly/ follow up to customers inquires, handle and resolve customer’s complaints, and follow up on customer’s interactions. ETC. Major duties. Weekly oncall after hours support.

Administration Assistant

• Performed office duties, filing and data entry into service ticket system, Docushare, and IFAS. Also, paid County bills.