Summary
Overview
Work History
Education
Skills
Timeline
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Jeleasa Wood

Lithonia,GA

Summary

Efficient professional offering 5 years of commendable performance in medical administrative roles. Aiming to utilize strong knowledge of medical operations and a skill for building rapport with external and internal clients to contribute value to a dynamic organization

Overview

8
8
years of professional experience

Work History

Claims Associate - Auto/Injury Claims Associate

State Farm
Dunwoody, GA
01.2024 - Current
  • Delivering quality customer service to assigned insureds and claimants throughout the entire claims lifecycle to promote service times.
  • Interacting with clients via telephone or email to discuss claim status and provide updates.
  • Applying business acumen by demonstrating strong written and verbal communication, critical thinking, and decision-making skills.
  • Collaborating with other departments within the organization to address multifaceted problems that required interdepartmental solutions.
  • Reviewing medical records and documents submitted by claimants to ensure accuracy and completeness of information provided.
  • Maintaining accurate records of all claim processing activities in accordance with company policies and procedures.
  • Processing payments for approved claims in a timely manner, adhering to established payment schedules and procedures.
  • Verifying details with policyholders and requesting additional information.

Radiology Scheduler

Resurgens Orthopedics
Atlanta, GA
11.2022 - 01.2024
  • Utilized excellent communication skills to explain procedures and protocols to patients and families
  • Identified potential conflicts between scheduled appointments and addressed them quickly
  • Created detailed documentation outlining procedures for new staff members entering the department
  • Assisted management in creating monthly reports detailing patient volume statistics and trends
  • Exhibited strong organizational skills by managing multiple tasks simultaneously while meeting deadlines
  • Collaborated closely with radiologists, nurses, physicians, and other healthcare professionals on daily operations within the department
  • Maintained a high degree of confidentiality when dealing with sensitive patient information
  • Performed administrative duties such as filing paperwork, answering phones, and responding to emails in a professional manner
  • Displayed proficiency in using various computer software programs related to the position including Microsoft Office Suite applications
  • Ensured compliance with all state regulations regarding radiology services provided
  • Provided accurate tracking of patient insurance coverage and billing information while adhering to strict HIPAA regulations.

Medical Secretary

Northside West Paces Imaging
Atlanta, GA
12.2020 - 11.2022
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
  • Registered new patients in electronic medical records prior to appointment scheduling
  • Enhanced office productivity by handling high volume of calls
  • Entered orders and e-prescribe information and created clinical visit summaries
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

UNIT SECRETARY

Spectrum Health Butterworth
Grand Rapids, MI
01.2017 - 06.2020
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Organized paperwork such as charts and reports for office and patient needs
  • Managed incoming calls and directed them to the appropriate department
  • Maintained current and accurate medical records for over 300 patients
  • Completed skilled administrative work to support all office staff and operational requirements
  • Developed training protocols for new unit secretaries
  • Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel
  • Provided information for patient admissions and discharges to foster timely processing
  • Drafted unit correspondence, including memos, emails and department updates
  • Executed administrative duties to facilitate unit tasks and meet team goals
  • Monitored inventory levels and advised management of need for replenishment
  • Carried out front office duties utilizing data entry skills in the framework of medical databases
  • Contacted hospitals to confirm patients' medical histories and prevent inaccurate diagnoses and treatments.

Education

Some College (No Degree) - Business Administration

Davenport University
Grand Rapids, MI

High School Diploma -

Waverly High School
Lansing, MI

Skills

  • Medical office administration
  • Medical Billing
  • Claims Management
  • Insurance Claims Review
  • Policy Knowledge
  • Accident review
  • Conflict Resolution
  • Team Collaboration
  • Medical Terminology
  • IDC-10 & CPT Codes
  • Time Management
  • Collaboration with healthcare professionals
  • Maintaining confidentiality
  • Compliance with state regulations
  • Managing master calendar
  • Handling high volume of calls
  • Documenting patient medical information, case histories, and insurance details
  • Strong customer service skills
  • Resolving complaints
  • Developing training protocols
  • Proficiency in managing multiple patient database updates
  • Demonstrating superior written and oral communication skills
  • Preventing inaccurate diagnoses and treatments
  • Insurance knowledge
  • Claims Processing
  • Policy Interpretation

Timeline

Claims Associate - Auto/Injury Claims Associate

State Farm
01.2024 - Current

Radiology Scheduler

Resurgens Orthopedics
11.2022 - 01.2024

Medical Secretary

Northside West Paces Imaging
12.2020 - 11.2022

UNIT SECRETARY

Spectrum Health Butterworth
01.2017 - 06.2020

Some College (No Degree) - Business Administration

Davenport University

High School Diploma -

Waverly High School

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Jeleasa Wood