Jeleasa Wood
Lithonia,GA
Summary
Dynamic Auto/Injury Claims Associate at State Farm with expertise in claims management and excellent communication skills. Proven track record in efficiently resolving claims and enhancing customer experience. Adept at document control and critical thinking, contributing to team success and improving operational processes. Committed to delivering exceptional service and support in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Auto/Injury Claims Associate
State Farm
01.2024 - Current
- Accessing claims in a timely manner delivering remarkable customer experience through assisting with property damage and injury claims.
- Working on the strike team, ensuring claims are being handled to the furthest extent, assisting teams with resolving and closing claims efficiently.
- Maintaining strong knowledge in auto/injury claims to lead team huddles and contribute helpful information to improve handling as a whole.
- Checking documentation for accuracy and validity on updated systems.
- Generating, posted and attached information to claim files.
- Preparing insurance claim forms or related documents and reviewed for completeness.
- Posting payments to accounts and maintaining records.
- Communicating effectively with different companies regarding claim status, insuring accurate and efficient handling.
Secretary/Scheduling Coordinator
Resurgens Orthopedics
11.2022 - 01.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Ran Medical Insurance and Benefits to confirm patient coverages for specific procedures.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Assisted with medical coding and billing tasks.
Education
Bachelor of Science -
Davenport University
Grand Rapids, MIHigh School Diploma -
Waverly High School
Lansing, MI05-2014
Skills
- Claims management
- Insurance policies
- Investigation support
- Dispute resolution
- Detail orientation
- Excellent communication
- Document control
- Policy requirements and eligibility
- Critical thinking
- Business correspondence
- Data transcription
- Teamwork and collaboration
- Conflict resolution
Timeline
Auto/Injury Claims Associate
State Farm
01.2024 - Current
Secretary/Scheduling Coordinator
Resurgens Orthopedics
11.2022 - 01.2024
Bachelor of Science -
Davenport University
High School Diploma -
Waverly High School