Jeleasa Strowbridge
Atlanta,GA
Summary
Results-driven retail leader with over a decade of progressive management experience across grocery, apparel, and specialty retail. Expert in team development, scheduling, inventory control, cash operations, and delivering exceptional customer service. Proven track record of improving operational efficiency, boosting sales performance, and maintaining high standards of store operations. Adept at coaching teams to exceed goals while fostering a positive and productive work environment.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Publix
05.2024 - Current
- Lead overall store operations to ensure consistent delivery of company standards, and exceptional customer service.
- Coach, mentor, and develop associates, and managers to help improve performance.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Manage labor planning, scheduling, inventory control, merchandising standards, and operational efficiency.
- Monitor store performance metrics, analyze results, and provide recommendations to achieve sales and operational goals.
- Ensure all food safety and sanitation standards are strictly followed, maintaining a clean and safe store environment.
- Enforce general safety protocols for associates and customers, including proper handling of equipment and compliance with OSHA and store policies.
Customer Service Manager
Publix
05.2022 - 04.2024
- Oversee all front-end and customer service operations to ensure a smooth, efficient, and high-quality shopping experience.
- Lead, coach, and mentor a team of associates to consistently deliver exceptional customer service and adhere to company policies.
- Manage scheduling, labor allocation, and workflow to meet peak demand periods and operational goals.
- Train and develop team members on register operations, customer engagement, company procedures, and conflict resolution.
- Monitor and maintain accurate cash handling, register reconciliation, and daily financial reporting.
- Resolve escalated customer concerns professionally, ensuring satisfaction and long-term loyalty.
Assistant Customer Service Manager
Publix
05.2021 - 08.2022
- Directed front-end operations, including associate coaching, training, and development for service excellence.
- Oversaw cash management, tills, safe counts, register accuracy, and financial reporting.
- Developed and maintained efficient weekly schedules based on traffic patterns and labor requirements.
- Led onboarding and training programs for new associates, ensuring compliance with company policies.
- Resolved escalated customer concerns with professionalism, maintaining high satisfaction and loyalty.
- Monitored front-end operations to improve efficiency, reduce wait times, and maintain a clean, organized environment.
- Supported store leadership in achieving performance goals, service metrics, and operational excellence.
Customer Service Team Leader
Publix
12.2020 - 05.2021
- Supervise and support a team of front-end associates to ensure efficient, accurate, and friendly customer service.
- Provide coaching, mentoring, and on-the-job training to improve associate performance, product knowledge, and service skills.
- Oversee onboarding of new associates, ensuring proper training on company policies, procedures, and customer service standards.
- Manage weekly payroll, verifying hours, approving timecards, and ensuring accurate labor reporting.
Assistant Store Manager
Dress Barn
09.2013 - 11.2015
- Assisted the Store Manager in overseeing daily store operations, ensuring a welcoming and organized environment.
- Managed labor schedules, associate development, and performance coaching to drive sales and service excellence.
- Executed inventory management processes, including stock replenishment, shrink control, and product organization.
- Implemented seasonal floor sets, visual merchandising, and promotional displays to maximize sales and enhance store aesthetics.
- Delivered personalized customer service, assisting with styling, product selection, and sizing needs.
- Monitored store performance metrics, analyzed sales trends, and helped implement strategies to meet and exceed goals.
- Led initiatives to improve customer satisfaction, associate engagement, and overall store efficiency.
Assistant Store Manager
The Walking Company
05.2011 - 09.2013
- Provided personalized customer service by fitting specialty footwear and advising on products to meet individual needs.
- Assisted with daily store operations, including cash handling, opening/closing procedures, and sales reporting.
- Managed inventory flow, ensured stock accuracy, and maintained attractive product displays.
- Executed floor resets, visual merchandising updates, and promotional displays according to corporate standards.
- Trained and developed associates in product knowledge, sales techniques, and customer engagement strategies.
- Collaborated with the Store Manager to achieve sales goals, enhance store performance, and create a welcoming environment.
- Implemented initiatives to increase customer retention, enhance operational efficiency, and improve staff productivity.
Education
Bachelor of Arts - Psychology
Georgia State University
Atlanta, GASkills
- Customer Service Excellence
- Team Leadership & Staff Development
- Scheduling & Labor Management
- Inventory Control & Merchandising
- Cash Handling & Financial Accuracy
- Store Operations Management
- Problem Solving & Conflict Resolution
- Communication & Customer Engagement
- Process Improvement & Operational Efficiency
- Hiring, and Training
- Coaching, and Development
Timeline
Assistant Store Manager
Publix
05.2024 - Current
Customer Service Manager
Publix
05.2022 - 04.2024
Assistant Customer Service Manager
Publix
05.2021 - 08.2022
Customer Service Team Leader
Publix
12.2020 - 05.2021
Assistant Store Manager
Dress Barn
09.2013 - 11.2015
Assistant Store Manager
The Walking Company
05.2011 - 09.2013
Bachelor of Arts - Psychology
Georgia State University