Overview
Summary
Work History
Education
Skills
Timeline
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JeLecia Chaney

Overview

3
3
years of professional experience

Summary

Friendly and patient, with natural aptitude for clear and effective communication. Well-versed in customer service principles and adept at using various chat platforms to resolve inquiries and issues. Committed to delivering positive customer experiences and fostering loyalty.

Developed comprehensive communication and problem-solving skills in customer service environment. Excel at managing multiple conversations simultaneously while maintaining high service standards. Seeking to transition into new field where these skills can contribute to team success and customer satisfaction.

Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.

Work History

Customer Service Chat Agent - Seasonal

FoundEver- TurboTax
02.2024 - 04.2024
  • Provided exceptional customer service via Phone and Chat.
  • This role consisted of assisting customers with resetting passwords, answering tax related questions, and assisting with accounts and W2's
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Reduced wait times by quickly and effectively handling customer concerns, leading to higher satisfaction rates.

Walmart Associate

Walmart
08.2023 - 02.2024
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customers satisfaction.
  • Provided product price information to customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Answered customers questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customers to be better uncover individual needs.

Customer Service Representative

Marriott International, Inc.
06.2022 - 08.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Scheduled, cancelled, and modified existing reservations.
  • Collaborated with team members to develop the best practices for consistent customer service delivery.
  • Maintained detailed records of customers interactions, ensuring proper follow-ups, and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Everise
03.2022 - 06.2022
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes
  • Answered constant flow of the customer calls with minimal wait times.
  • Answered customers telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Publix Associate

Publix
09.2021 - 03.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed strong rapport with customers and created positive impression of business.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Education

High School Diploma -

Tift County High School
05-2019

Skills

  • Quick thinking
  • Patience and tolerance
  • Call center experience
  • Language fluency
  • Typing speed
  • Independent Decision-making
  • Customer service (5 years)
  • Time management
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Calm and professional under pressure
  • Computer skills
  • Understanding customer needs
  • Organizational skills
  • Active listening
  • Money handling
  • Teamwork skills
  • Data entry
  • Customer relationship management
  • MS office
  • Customer relationship management (CRM)
  • Order fulfillment
  • Time management abilities
  • Problem resolution

Timeline

Customer Service Chat Agent - Seasonal

FoundEver- TurboTax
02.2024 - 04.2024

Walmart Associate

Walmart
08.2023 - 02.2024

Customer Service Representative

Marriott International, Inc.
06.2022 - 08.2023

Customer Service Representative

Everise
03.2022 - 06.2022

Publix Associate

Publix
09.2021 - 03.2022

High School Diploma -

Tift County High School

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JeLecia Chaney