Jelena Derosa
Hauppauge,NY
Summary
Experienced with creating nurturing and safe environment for children. Utilizes effective communication and problem-solving skills to address individual needs and challenges. Track record of fostering emotional and cognitive development through engaging activities.
Overview
15
15
years of professional experience
Work History
Online Travel Agent
Inteletravel
01.2024 - 01.2025
- Assisted clients in planning and booking travel itineraries tailored to preferences.
- Researched and recommended destinations, accommodations, and activities based on client interests.
- Utilized online booking systems to secure reservations efficiently and accurately.
- Provided customer support by addressing inquiries and resolving issues related to travel bookings.
- Enhanced customer satisfaction by providing personalized travel recommendations and booking services.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Babysitter of 4
Shumaila Ali
05.2023 - 09.2023
- Communicated effectively with parents regarding daily updates and concerns.
- Established routines that promoted discipline and structure for children.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Planned fun outings and educational activities to keep children entertained.
Barber Apprentice
Carol Lukovic
11.2021 - 02.2022
- Learned and applied various haircutting techniques and styles under supervision.
- Assisted in maintaining cleanliness and organization of workstations and tools.
- Engaged with clients to understand their preferences and provide tailored services.
- Observed experienced barbers to gain insights into customer service best practices.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Waitress
Teams River Brewing
07.2019 - 07.2020
- Delivered exceptional customer service, ensuring a welcoming dining atmosphere.
- Collaborated with kitchen staff to coordinate timely meal preparation and service.
- Resolved customer complaints promptly, enhancing guest satisfaction and retention.
- Monitored dining area for cleanliness, maintaining high standards of hygiene and organization.
- Adapted to fast-paced environments, managing multiple tables while maintaining quality service.
Retail Sales Associate Worker
Oshkosh
06.2010 - 07.2013
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale system efficiently, processing transactions accurately and promptly.
- Maintained store visual standards by organizing merchandise displays and inventory.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction.
- Resolved customer complaints professionally, promoting loyalty and repeat business.
Education
High School Diploma -
Longwood High School
Yaphank, NYNo Degree - Biomedical Science
SUNY, Cortland
Cortland, NYNo Degree - Biology
Huntington University
Huntington, INSkills
- Strong work ethic
- Reliability
- Childcare
- Behavior management
- High volume environments
Timeline
Online Travel Agent
Inteletravel
01.2024 - 01.2025
Babysitter of 4
Shumaila Ali
05.2023 - 09.2023
Barber Apprentice
Carol Lukovic
11.2021 - 02.2022
Waitress
Teams River Brewing
07.2019 - 07.2020
Retail Sales Associate Worker
Oshkosh
06.2010 - 07.2013
High School Diploma -
Longwood High School
No Degree - Biomedical Science
SUNY, Cortland
No Degree - Biology
Huntington University