Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jelena Djordjic

Saint Petersburg,USA

Summary

Experienced and reliable Customer Service Representative with over 15 years of success in the electronics distribution industry. Skilled in resolving customer issues, managing returns, and supporting cross-functional teams to improve operational efficiency. Proven ability to maintain strong relationships with vendors, customers, and internal departments. Detail-oriented with excellent communication skills, a proactive attitude, and a commitment to exceeding customer expectations. Bilingual in English and Serbian, with working knowledge of quality processes and documentation in environments governed by ISO 9001 and AS9120 standards.

Overview

21
21
years of professional experience

Work History

Urgent Care Representative

BayCare Urgent Care
08.2025 - Current
  • Responsible for supporting the urgent care operation by obtaining accurate patient and client information
  • Completing accurate and timely registrations.
  • Verify insurance eligibility.
  • Collect payments, copays, deductible.
  • Work-Comp and Occ Med registration and process.
  • Motor-vehicle accidents registration and process.
  • Collecting and posting charges and payments.
  • Working in multiple systems simultaneously; Cerner, Phreesia, Power Chart, Revenue Cycle.
  • Answering patient and client questions.
  • Distributing information to patients and clients including medical record.
  • Performing other duties as assigned.

Customer Service Representative

A2 Global Electronics + Solutions
01.2024 - 04.2025
  • Managed the Return to Vendor (RTV) process: gathered necessary information, processed transactions, and coordinated with internal departments.
  • Handled Return Material Authorizations (RMA): validated customer issues, processed requests, and maintained clear communication throughout the process.
  • Provided timely and effective support to sales and purchasing teams, including document preparation, system entries, and status updates.
  • Assisted in internal communications and administrative projects to improve department workflow and customer satisfaction.

Quality Assurance Specialist

A2 Global Electronics + Solutions
04.2013 - 12.2023
  • Acted as a liaison between internal teams and suppliers to resolve quality issues affecting customer orders.
  • Managed documentation and communication related to non-conformities and corrective actions.
  • Assisted customer service and sales with timely updates on quality issues, part traceability, and vendor history.
  • Supported internal audits and maintained customer-facing documentation for compliance with ISO 9001 and AS9120 standards.

Warehouse Clerk & Inspector

Component Service & Logistics (A2 Global)
10.2004 - 03.2013
  • Prepared and staged parts for inspection and shipment to meet customer orders and deadlines.
  • Performed visual inspections and verified product data against customer specifications and datasheets.
  • Maintained accurate records of received goods and inspection results in the system.
  • Contributed to a quality-first culture that supported both internal operations and external customer satisfaction.

Education

High School Diploma -

Economic-Technic
Serbia
05-2003

Skills

  • Customer Service & Support
  • Vendor & Client Communication
  • Sales & Purchasing Support
  • Data Entry & Report Generation
  • Strong Written & Verbal Communication
  • Return Management (RTV/RMA)
  • Problem Resolution & Follow-Up
  • Administrative & Documentation Support
  • Microsoft Office (Outlook, Excel, Word)
  • Bilingual: English, Serbian (Bosnian/Croatian)

Languages

English – Native or Bilingual Proficiency
Serbian (Bosnian/Croatian) – Native or Bilingual Proficiency

Timeline

Urgent Care Representative

BayCare Urgent Care
08.2025 - Current

Customer Service Representative

A2 Global Electronics + Solutions
01.2024 - 04.2025

Quality Assurance Specialist

A2 Global Electronics + Solutions
04.2013 - 12.2023

Warehouse Clerk & Inspector

Component Service & Logistics (A2 Global)
10.2004 - 03.2013

High School Diploma -

Economic-Technic

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