Jelena Knezevic
Houston,TX
Summary
Detail-oriented Medical Records Clerk with a strong foundation in sales and customer service. Experience in healthcare administration and retail has sharpened attention to detail, problem-solving skills, and ability to thrive in fast-paced, team-based environments. Prioritizes accuracy and confidentiality of patient information as a Medical Records Clerk, utilizing organizational skills and proficiency in electronic health records (EHR) systems. Sales background enhances ability to effectively communicate with patients and colleagues, providing a customer-focused approach that contributes to efficient operations and high levels of satisfaction.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Medical Records Clerk
Proliance Orthopedics & Sports Medicine
Bellevue, Washington
11.2013 - 4 2019
- Reviewed medical records for completeness and filed records in alphabetic and numeric order
- Created new physical and computer-based files
- Reviewed charts and flagged incomplete or inaccurate information
- Sorted materials and file according to guidelines
- Input data into computer programs and filing systems
- Utilized NextGen Software to manage and confirm patient data, such as insurance, demographic and medical history information
- Maintained accuracy, completeness and security for medical records and health information.
Retail Sales Coordinator
Hair Resource LLC
Bellevue, WA
05.2013 - 10.2013
- Streamlined inventory management processes, resulting in reduced overstock and waste.
- Boosted sales performance by implementing effective visual merchandising strategies.
- Organized special events and promotions to drive foot traffic and increase overall sales revenue.
- Analyzed sales data to identify opportunities for improvement in product selection and pricing strategies.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Assisted in the planning and execution of seasonal merchandising resets, optimizing product placement for maximum exposure.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Retail Sales Associate
Hair Resource LLC
Bellevue, WA
04.2012 - 04.2013
- Greeted customers and helped with product questions, selections, and purchases.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Marketing Manager
JAALP D.o.o.
Belgrade, Serbia
11.2010 - 03.2012
- Capitalized on industry and marketplace trends to strategize solutions and enhance business operations
- Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets
- Developed innovative and targeted collateral to support overall branding objectives
- Grew new business connections by strategically networking with industry experts.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
Education
Associate of Arts - Business Administration
Belgrade School of Business
Belgrade, Serbia 09.2008 - 05.2012
Skills
Teamwork and Collaboration
Time Management
Exceptional customer service
Problem-solving skills
Excellent verbal/written communication (English,Serbian,Croatian, Bosnian, Montenegrian)
Policy and Procedure Adherence
Inventory Tracking
Merchandising knowledge
Staff education and training
Self Motivation
Organizational Skills
Attention to Detail
Timeline
Medical Records Clerk
Proliance Orthopedics & Sports Medicine
11.2013 - 4 2019
Retail Sales Coordinator
Hair Resource LLC
05.2013 - 10.2013
Retail Sales Associate
Hair Resource LLC
04.2012 - 04.2013
Marketing Manager
JAALP D.o.o.
11.2010 - 03.2012
Associate of Arts - Business Administration
Belgrade School of Business
09.2008 - 05.2012
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