Jelena Kostic
Chicago,IL
Summary
Looking to obtain a position in the sales industry where I can utilize my skills and knowledge. I am a nice reliable person that can organize well and likes to work in teams to take care of big projects. I am also very honest when it comes to rules and regulations in the sales department as in dealing with customers. As in my past working history I maintained a professional attitude with customers who had complaints or an extra duty for us regarding merchandise and pricing or the Quantity they were looking for in an item. I also had high values to stock room products for opening and preparing for sales floor. I spent long hours in the stockroom at one of my jobs I listed I would like to have an opportunity to work at this department.
Overview
1
1
year of professional experience
Work History
Sales Representative
Shoe Carnival
- Selling sales rack shoes
- Maintaining inventory and sorting them out in the stockroom
- Maintaining floor
- Persuading customers to buy shoes
- Fun part was the wheel of discount
- The customers have a chance to get more discount by this wheel
US Cellular
- Provide excellent customer service to all customers, responding promptly and professionally to inquiries
- Handle incoming calls from customers regarding billing issues, technical support, product information, account changes, and other related topics
- Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions
- Resolve customer complaints in a timely manner, escalating more complex issues as needed
- Educate customers on products and services, upselling where appropriate
- Maintain accurate records of customer interactions and transactions
Marshalls
- Was in stockroom receiving and sorting out merchandise and putting tags and sensors and placing them on the sales floor
- If the bathrooms were dirty I would also clean them up
- As well as the sales floor mess
Shop and Save Fruit Market
- My manager was Laura
- Handling cash, credit, or check transactions with customers
- Scanning goods and collecting payments
- Ensuring pricing is correct
- Issuing change, receipts, refunds, or tickets
- Redeeming stamps and coupons
- Counting money in cash drawers at the beginning and end of shifts
- Making sales referrals, cross-selling products, and introducing new ones
- Greeting customers when they enter the establishment
Hostess and Server
Diamond Café
- Greet customers, and maintain a friendly demeanor throughout experience
- Accurately take food and beverage orders, correctly using the ordering system
- Take special note of food allergies or preferences, and to communicate that clearly to kitchen staff
- Understand and communicate what’s on the menu, answering questions customers might have, and making recommendations on menu selections to customers if necessary
- Accurately deliver food to customers, making sure that what comes out of the kitchen is correct and appealing before taking it to the table
- Periodically check in with customers to make sure everything is going well with the meal, being attentive, and responding to additional requests as needed
- Respond quickly to issues customers have, getting management involved if necessary
- Collect payment from customers accurately and honestly
Hostess and Server
Café Bleu
- Located on Rockwell in Chicago, close to Lincoln square village
- All duties of an assistant manager
- High volume customer service
Kohl’s
- Greeting customers when they arrive at the store
- Helping customers locate merchandise
- Making recommendations and informing customers of sales
- Maintaining a clean work area
- Operating cash registers and scanning items accurately
Sales Associate
Trendy Shoes
01.2006
- Maintaining opening and closing cashier
- Receiving and shipping shoes
- Also cleaning sales floor
- Inventory check and stocking
- High volume customer service on phone and in store
Sales Associate
Carson Pirie Scott
01.2005 - 01.2006
- Maintaining the sales floor department with men’s casual
- Maintaining cashiers while utilizing my phone calls about store merchandise
- Also maintaining sales racks and change dewed sales on clothing
- Maintained mannequins by dressing them up with new merchandise to attract customers
- While keeping a positive and professional manner got bonuses from my manager Nevena
- Cleaning out the fitting room was also one of my toughest deeds
- It consisted of putting things by size and ever putting tags on by using the professional machine which prints tags
- Also, would be put back on racks where many would rough on floor
- I would fix my racks as neat as possible
Education
All American High School
Lansing, IL Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Languages
Serbian
Native or Bilingual
Timeline
Sales Associate
Trendy Shoes
01.2006
Sales Associate
Carson Pirie Scott
01.2005 - 01.2006
Sales Representative
Shoe Carnival
US Cellular
Marshalls
Shop and Save Fruit Market
Hostess and Server
Diamond Café
Hostess and Server
Café Bleu
Kohl’s
All American High School
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