Jelena Kotur
Doha,Qatar
Summary
Hardworking teaching professional organise in running successful vocational classes. Mixes instruction, demonstration and hands-on opportunities to build student knowledge and confidence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certificate
Work history
Crew Resource Management Instructor
Qatar Airways
Doha, Qatar
08.2022 - Current
- Facilitated collaboration in class environments, preparing students for future professional work.
- Educated students about safety requirements and consistently enforced rules.
- Maintained course records covering attendance, participation and grades.
- Prepared and delivered vocational lessons meeting established standards for education.
- Helped students understand industry-specific practices and regulations impacting work.
- Observed students to identify areas of knowledge or skill gaps, and re-demonstrated key information.
- Applied industry knowledge to develop students into successful safety professionals.
- Promoted positive impact of safety oriented profession and answered student questions.
- Demonstrated techniques to students, showing correct methods and safe approaches for different actions.
- Assigned homework and special projects to help students further explore course topics.
- Consulted with aviation industry professionals to gather requirements and identify information or skills to cover.
- Delivered organized, easily followed lectures providing over 200 students aviation industry knowledge and examples, with focus on human factors.
Senior Team Manager
Qatar Airways
Doha, Qatar
02.2012 - Current
- Followed company regulations and rules to promote safe environment for clients and employees.
- Consistently applied effective, innovative coaching methods to meet and exceed team needs.
- Managed behavioural challenges to reduce disruption to training sessions.
- Adapted coaching style depending on needs and abilities of different teams and individuals.
- Instilled sense of commitment, drive and responsibility in young people.
- Nurtured cohesive teams using motivational and team-building strategies.
- Developed trusted rapport with teams and individuals to understand strengths, weaknesses and motivations.
- Held personnel accountable for fulfilling required duties and responsibilities during their respective shifts.
- Conducted thorough preparations, verifying placement and proper working order to maintain highest levels of safety and security.
- Employed sociable and organizational skills to maintain hospitable environment for over 1000 clients.
- Ensured smooth running of business through open communication between team members and outside agencies.
- Oversaw maintenance of all required equipment and sent it out for service as necessary.
Hostess
Japanese Cruise Line Inc.
Osaka , Japan
07.2010 - 11.2011
- Processed over 500 reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Advised customers on restaurant dishes and special offers.
- Monitored guests for intoxication, immediately reporting concerns to management.
- Prepared dining room for special functions.
Education
Bachelor of Science - Applied Psychology
DOBA University
Maribor, Slovenia /2023 -
FCE First Cambridge Certificatie in English - English Language
British Council
Belgrade, Serbia09.2007
Diploma of Higher Education - Economy
High School Economist And Accountant Technician
Gradiška, Bosnia and Herzegovina05.2003
Skills
- Critical Thinking
- Cultural Awareness
- Training and Development
- Decision-Making
- Classroom administration
Languages
Spanish
Advanced
C1
Certification
- Human Performance and Limitation Course - August 2022
- CRM Train the Trainer Qualification Course - August 2022
- Leadership Excellence Program - October 2018
- Cultural Intelligence Course - October 2018
- Customer First Workshop - December 2017
- WSET Level 1 Award in Wines (QCF) - November 2015
- Premium Service Excellence Program - August 2014
- SEP & Service Excellence Program -April 2012
Timeline
Crew Resource Management Instructor
Qatar Airways
08.2022 - Current
Senior Team Manager
Qatar Airways
02.2012 - Current
Hostess
Japanese Cruise Line Inc.
07.2010 - 11.2011
Bachelor of Science - Applied Psychology
DOBA University
/2023 -
FCE First Cambridge Certificatie in English - English Language
British Council
Diploma of Higher Education - Economy
High School Economist And Accountant Technician