Jelena Mihajlovic
Sunrise,FL
Summary
Results-driven DevOps engineer adept at driving end-to-end solutions and enhancing system reliability. Proven ability to collaborate with cross-functional teams to implement monitoring solutions and facilitate incident management, ensuring optimal system health and uptime.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr Devops Engineer
Carnival Cruise Lines
Miami, Florida
03.2024 - Current
- Collaborated with cross-functional teams to enhance system reliability and performance.
- Implemented monitoring solutions to ensure system health and uptime across services.
- Facilitated incident response processes to minimize downtime during outages.
- Implemented continuous integration, continuous delivery pipelines for various applications.
- Created detailed documentation of processes, procedures, and standards utilized in the environment.
- Integrated third-party APIs into existing systems for improved functionality.
- Trained and guided professionals in conducting group projects, providing access to research and analysis to develop practical tools and processes.
Guest Technology Project Lead
Carnival Cruise Line
09.2021 - 12.2023
- Expert in mobile device management implementation, delivery and upgrade of the platform end to end along with device provisioning and support
- Worked directly and indirectly with multiple teams to accommodate delivery for the device provisioning.
- Project management for new builds and dry docks to develop a system which empowers multiple teams to track, maintain, validate and report Guest Technology project delivery while respecting the deadlines.
- Responsible for created a KT repository for user manuals and guidelines for shipboard and shoreside teams in the form of a Sharepoint website that will be visible to all Carnival teams, shipboard and shoreside.
- Application delivery through CI/CD Octopus platform along with upgrade, maintenance and support with use of package management.
- Participated in certificate rotation and web server configuration for security and application delivery.
Content Manager
Carnival Cruise Line
04.2019 - 11.2020
- Responsible for the onboard content management updates using CMS and Adobe InDesign to update the Carnival HUB app and various digital content and printed collateral.
- Working with Scala software and Sitecore to assure accuracy of content updates.
Shopping Expert
Carnival Cruise Line
10.2016 - 10.2018
- Responsible for marketing and brand promotion, cooperating with revenue departments onboard in order to increase revenue, in charge of the entire port shopping program.
Sales Associate
Princess Cruise Line
12.2013 - 06.2016
- Managing a shop on board, creating sales and meeting targets, merchandising and product placement, new hire training, inventory tracking.
Education
Bachelor of Law - Comparative and International Law
American University in Bosnia and Herzegovina
Bosnia and Herzegovina01-2013
High School Diploma -
Economy High School
Bosnia And Herzegovina06-2009
Skills
- Deployment and configuration
- Upgrade and infrastructure management
- Certificate management
- Apple integration
- Android integration
- Troubleshooting
- Security posture
- Network integration
- Implementation infrastructure dependencies
- Console management
- API management
- User and profile management
- Lifecycle management
- Device provisioning
- Application delivery
- Documentation creation
- Training facilitation
- Security best practices
- Streamline delivery
- Incident management
- Solution building
Certification
- AWS Practitioner, IT Academy
- Web Design, IT Academy
Timeline
Sr Devops Engineer
Carnival Cruise Lines
03.2024 - Current
Guest Technology Project Lead
Carnival Cruise Line
09.2021 - 12.2023
Content Manager
Carnival Cruise Line
04.2019 - 11.2020
Shopping Expert
Carnival Cruise Line
10.2016 - 10.2018
Sales Associate
Princess Cruise Line
12.2013 - 06.2016
Bachelor of Law - Comparative and International Law
American University in Bosnia and Herzegovina
High School Diploma -
Economy High School