Summary
Overview
Work History
Education
Skills
Timeline
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Jelena Momčilović

Jelena Momčilović

Belgrade,Serbia

Summary

Experienced CRM Analyst with over a decade in banking, specializing in CRM campaign management, technical implementation, and customer service. Proficient in developing and executing marketing campaigns, collaborating across departments, and adapting quickly to new technologies. Committed to delivering high-quality results and enhancing business processes.

Overview

18
18
years of professional experience

Work History

Expert CRM Analyst

AIK Banka
09.2024 - Current
  • Defining procedures for executing CRM campaigns, including technical implementation.
  • Collaboration with various departments to develop CRM plans in line with the bank's strategy.
  • Managed CRM campaign results, analyzed performance, and provided insights for improvement.
  • Developed and implemented CRM solutions, including environment setup and application administration.
  • Trained employees on managing CRM processes and applications.

Senior CRM analyst

AIK Banka
08.2023 - 09.2024
  • Executed CRM campaigns, created campaign requests, and coordinated sales activities.
  • Reported on campaign results and provided analysis on performance and success.
  • Participated in CRM solution implementation and application administration.

Junior CRM analyst

AIK Banka
02.2023 - 08.2023
  • Executed CRM campaigns and collaborated with departments to define CRM plans.
  • Reported on campaign results and analyzed performance.

Personal Advisor for Individuals

Banca Intesa A.D. Belgrade
05.2022 - 02.2023
  • Achieved goals by identifying and fulfilling clients' needs.
  • Analyzed portfolios for sales opportunities and monitored campaign objectives.
  • Developed contact plans and communicated with clients to meet predefined goals.

Service Advisor

Banca Intesa A.D. Beograd
04.2014 - 05.2022
  • Assisted VIP clients, provided information on bank products, and managed account openings.
  • Maintained client contact and informed them of new offers.

Cashier

Banca Intesa A.D. Beograd
05.2010 - 04.2014
  • Managed customer service, financial transactions, and account openings.
  • Executed currency exchanges, check cashing, and electronic banking activations.

Hostess

Banca Intesa A.D. Beograd
11.2007 - 05.2010
  • Provided client information and assisted with daily branch activities.

Dispatch

Lav taxi doo
11.2006 - 10.2007
  • Managed phone reservations, dispatched vehicles, and provided information.

Education

Degree - Traffic Engineering

High Railway School of Vocational Studies
Belgrade

Degree - Computer Electrical Technician

Secondary Technical School
Sombor, Serbia
01-2006

Skills

  • CRM Software Proficiency
  • Data Analyst and Management
  • Campaign Management
  • Customer Segmentation
  • Communication Skills
  • Microsoft Office
  • C
  • Html
  • Flex Cube
  • Antegra BI
  • SAS EG
  • Written communication
  • Customer retention strategies
  • SQL and databases
  • Statistical modeling
  • Salesforce expertise
  • Reporting and Analytics
  • Business Acumen
  • Sales and Marketing Alignment
  • Training and Development

Timeline

Expert CRM Analyst

AIK Banka
09.2024 - Current

Senior CRM analyst

AIK Banka
08.2023 - 09.2024

Junior CRM analyst

AIK Banka
02.2023 - 08.2023

Personal Advisor for Individuals

Banca Intesa A.D. Belgrade
05.2022 - 02.2023

Service Advisor

Banca Intesa A.D. Beograd
04.2014 - 05.2022

Cashier

Banca Intesa A.D. Beograd
05.2010 - 04.2014

Hostess

Banca Intesa A.D. Beograd
11.2007 - 05.2010

Dispatch

Lav taxi doo
11.2006 - 10.2007

Degree - Traffic Engineering

High Railway School of Vocational Studies

Degree - Computer Electrical Technician

Secondary Technical School

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Jelena Momčilović