Jelena Nesterova
Schaumburg,USA
Summary
Analytical and data-driven professional with an MSc in Marketing and extensive experience in international business development and strategic communication. Expert at monitoring performance metrics to optimize engagement and translating complex datasets into actionable business decisions. Certified in AI & Data Analysis with a proven track record of driving revenue growth and high client retention through evidence-based strategies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Manager
STATE FARM
USA
01.2025 - Current
- Utilize data-driven insights to manage a diverse portfolio of insurance products and identify new policy opportunities.
- Achievement: Developed and executed proactive renewal strategies that resulted in a 95% client retention rate and consistent revenue growth.
- Achievement: Collaborated with underwriting teams to analyze risk data and optimize coverage offerings, ensuring both profitability and regulatory compliance.
Lecturer – Marketing Strategy & Business Communication
TWOJ STARTUP
Poland
01.2022 - 01.2024
- Designed curriculum focused on business negotiations, regulatory communication, and analytical thinking in marketing.
- Achievement: Successfully trained international professionals on leveraging market data for effective client interaction and strategic brand positioning.
- Facilitated interactive discussions, fostering critical thinking and collaboration among students.
- Developed and delivered engaging lecture materials tailored to diverse student needs.
Development Manager (B2B & B2C Strategy)
TAYAAMBER MEDISPA
London, UK
01.2019 - 01.2022
- Spearheaded growth initiatives through the analysis of partnership data and strategic growth initiatives.
- Achievement: Increased provider participation by 35% by identifying and negotiating high-value long-term contracts with healthcare and wellness providers.
- Achievement: Optimized service network capacity and improved service delivery alignment with business objectives through rigorous pricing structure analysis.
B2B Marketing Strategy Manager
ADAM SMITH INSTITUTE
London, UK
01.2018 - 01.2019
- Designed and executed B2B marketing campaigns for consulting and policy initiatives.
- Achievement: Established a reporting framework to monitor key performance indicators (KPIs), leading to measurable improvements in stakeholder engagement and partnership development.
- Achievement: Successfully negotiated service agreements and managed vendor contracts based on thorough financial and performance reviews.
Development Manager (B2B & Team Lead)
MEDICAL CENTER "ZEMCHUZINA"
Belarus
01.2014 - 01.2018
- Directed financial operations and provider contract negotiations for a team of 100+.
- Achievement: Doubled client acquisition by expanding international provider networks through data-backed market expansion strategies.
- Achievement: Managed departmental budgets and developed pricing models that secured long-term financial sustainability for the facility.
Marketing Manager (International Market Research)
JSC GRODNAZOT
Belarus
01.2011 - 01.2014
- Conducted in-depth international market research and competitive analysis to support business development.
- Achievement: Designed complex pricing models and analyzed global market trends to successfully facilitate high-stakes international tenders.
- Achievement: Bridged data gaps between finance and logistics departments to align contract preparation with real-time pricing strategies.
- Developed and executed targeted marketing strategies to enhance brand visibility and market reach.
- Led cross-functional teams to streamline campaign processes and improve collaboration.
Customer Service Officer
CARNIVAL CORPORATION
USA
01.2009 - 01.2011
- Delivered high-level service in a fast-paced, international environment.
- Achievement: Analyzed and resolved complex customer concerns, maintaining high service standards and ensuring positive brand experiences.
- Maintained accurate records of customer interactions using CRM software to enhance service delivery.
- Resolved customer inquiries and complaints efficiently through multiple communication channels.
Education
MSc - Marketing
Ulster University
London, UKBSc - Economics
Grodno State University
BelarusBA Modern Languages - Russian-English Interpreter
Grodno State University
BelarusSkills
- Technical: AI & Data Analysis, CRM & Data Analytics, Advanced Excel, Contract Analysis, Microsoft Office Suite
Certification
- AI & Data Analysis Certification (2024)
- Licensed Agent – Life, Health, Property & Casualty Insurance, Illinois
TECHNICAL SKILLS & LANGUAGES
Languages: English (Advanced/C1), Russian (Native), Polish (Intermediate/A2).
Interests
Marathon running, horse ridding
CORE QUALIFICATIONS
- Marketing Analytics & Insights: Proficient in monitoring performance metrics, conducting market research, and evaluating B2B/B2C campaign effectiveness.
- Data-Driven Decision Making: Skilled in analyzing healthcare and consumer data to drive cost-effective outcomes and financial sustainability.
- Technical Proficiency: Advanced knowledge of AI & Data Analysis, CRM systems, Excel, and automated reporting tools.
- Strategic Growth: Experienced in budget planning, pricing model development, and international tender facilitation.
Timeline
Account Manager
STATE FARM
01.2025 - Current
Lecturer – Marketing Strategy & Business Communication
TWOJ STARTUP
01.2022 - 01.2024
Development Manager (B2B & B2C Strategy)
TAYAAMBER MEDISPA
01.2019 - 01.2022
B2B Marketing Strategy Manager
ADAM SMITH INSTITUTE
01.2018 - 01.2019
Development Manager (B2B & Team Lead)
MEDICAL CENTER "ZEMCHUZINA"
01.2014 - 01.2018
Marketing Manager (International Market Research)
JSC GRODNAZOT
01.2011 - 01.2014
Customer Service Officer
CARNIVAL CORPORATION
01.2009 - 01.2011
BSc - Economics
Grodno State University
BA Modern Languages - Russian-English Interpreter
Grodno State University
MSc - Marketing
Ulster University