JELENA TRIFUNOVIC
Scottsdale,AZ
Summary
- To secure a position in a well-established organization with a stable environment that will utilize my past education/work experience and lead to a long lasting relationship.
- Strategic leadership and management skills and the ability to take initiative and work within ambiguous situations.
- Reputation for excellence and high quality service to clients.
- Proven decision making and problem solving capabilities with strong follow up skills and attention to detail.
- Effectively works independently and achieves team objectives and sales goals.
Overview
16
16
years of professional experience
Work History
Store Manager
Sunglass Hut
03.2015 - Current
- Completes store administration and ensures compliance with policies and procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Deals with all issues that arise from staff or customers (complaints or grievances etc).
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
Cache
01.2010 - 01.2015
- Proven business and professional skills towards customers achieved in person and via phone
- Responsible for oversight of all store operations including personnel, financial transactions, store openings and closings, customer service, inventory, displays, security, and deliveries.
- Fulfilling company expectations regarding key business indicators, responsible and successful in achieving monthly and yearly sales' goals.
- Directed, motivated and advised co-workers with ideas to become more productive.
- Resolving customer satisfaction issues and delivery discrepancies.
- Inventory control documentation and resolution and POS maintenance.
Sales Manager
Socrati Shoe Store
01.2008 - 01.2010
- Proficient people manager and team builder.
- Planned and directed staff, training, and performance evaluations to help develop and control sales and service programs.
- Created professional store and window displays to match the blueprints provided.
- Resolved customer complaints regarding sales and service, offering alternative options.
- Reviewed operational records and reports to project sales and determine profitability.
- Identified and recommended internal policy changes, pertaining to various administrative procedures.
Education
Arizona School of Real Estate
Scottsdale, AZBachelor's Degree in Public Management -
Northern Arizona University
Flagstaff, AZ01.2011
Associates Degree in Interior Design and Arts -
Scottsdale Community College
Scottsdale, AZ01.2010
Undergraduate Studies Language & Literature -
University Of Belgrade
Kragujevac, Serbia01.1999
Skills
- Retail Inventory Management
- Employee Training
- Revenue Generation
- Outstanding communication skills
- Sales expertise
- Customer Service Management
- Payroll Management
- Operations Management
- Talent Recruitment
- Loss Prevention
- Problem-Solving
- Multitasking and Organization
Languages
Serbian
Native or Bilingual
Timeline
Store Manager
Sunglass Hut
03.2015 - Current
Assistant Manager
Cache
01.2010 - 01.2015
Sales Manager
Socrati Shoe Store
01.2008 - 01.2010
Arizona School of Real Estate
Bachelor's Degree in Public Management -
Northern Arizona University
Associates Degree in Interior Design and Arts -
Scottsdale Community College
Undergraduate Studies Language & Literature -
University Of Belgrade