Jelena Čuturić
Belgrade
Overview
15
15
years of professional experience
3
3
Languages
Work History
Head of the Control Department Belgrade Branch
National Health Insurance Fund
01.2018 - Current
- Organization of work of employees in department
- Control of contractual obligations of healthcare providers (state and private), including the largest institutions in Serbia, in terms of intended spending of funds in healthcare providers
- Oversight of state healthcare providers' compliance with applicable legal regulations in the areas of labor, health insurance, and healthcare
- Drafting of decisions in administrative procedure as well as other acts signed by branch office director
Chief of Staff
National Health Insurance Fund
01.2015 - 01.2018
- Organizing and coordinating activities of employees in the Office of the General Director, including report preparation, task delegation, and monitoring task completion.
- Managing General Director's schedule and ensuring timely execution of their activities.
- Preparing materials for General Director, such as meeting agendas, reports, analyses, and other relevant documentation.
- Overseeing and coordinating work and business operations of NHIF, including activities within Directorate and branch offices.
- Collaborating with state bodies (e.g., Ministry of Health, Ministry of Finance, State Audit Institution), regulatory bodies (e.g., Protector of Citizens, Commissioners for Equality and Public Information), international organizations (e.g., World Bank, WHO), as well as state and private healthcare institutions and other entities within healthcare and health insurance systems
- Creating content for NHIF website and internal portal, drafting press releases, and collaborating with media outlets.
- Coordination of Management and Supervisory Board sessions, including preparation of meeting agendas and drafting of decisions and resolutions.
Assistant Head of the Internal Control
National Health Insurance Fund
03.2013 - 12.2014
- Organizing and overseeing operations of branch offices, ensuring lawful and appropriate use of funds allocated for implementation of compulsory health insurance rights.
- Developing procedures and regulations for internal control to enhance compliance and operational efficiency.
Insurance Supervisor
National Health Insurance Fund
10.2009 - 03.2013
- Monitoring implementation and fulfillment of healthcare service contracts established with healthcare facilities and other providers.
- Serving as local quality coordinator, contributing to implementation and enhancement of NHIF quality system. This includes collaborating on development of system components, organizing and conducting internal training sessions, maintaining quality system, and participating as team member in internal quality system audits.
Education
Faculty of Law, University of Belgrade
Belgrade 01.2001 - 1 2007
Skills
Team Management
Problem-solving
Compliance and Regulatory Knowledge
Internal Auditing
Computer skills
Certificates and training
- State Exam, Ministry of State Administration and Local Self-Government, 01/01/10
- Basic training for internal auditor and training for financial management and control, Ministry of Finance, 01/01/10
- ISO 9001:2008 Implementation, EuroQuality Group, 01/01/11
- Certificate for Public Procurement Officer, Public Procurement Administration, 01/01/19
Timeline
Head of the Control Department Belgrade Branch
National Health Insurance Fund
01.2018 - Current
Chief of Staff
National Health Insurance Fund
01.2015 - 01.2018
Assistant Head of the Internal Control
National Health Insurance Fund
03.2013 - 12.2014
Insurance Supervisor
National Health Insurance Fund
10.2009 - 03.2013
Faculty of Law, University of Belgrade
01.2001 - 1 2007