JELESIA BARRETT
Lawrenceville,GA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
PSC Supervisor
Lowe's Pro Supply
05.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- A Team Player
Filled in as back up for manager when needed.
Conducted monthly 1 on 1's to ensure that associates knew where they
were and used that time for feedback for leadership improvement.
Merchandising Service Manager
Lowes Home Improvment
01.2021 - 01.2022
- Guided Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and
needs (e.g., materials, supplies, time).
Delivered onboarding and training, provides on-the-job coaching, and mentors MSAs.
Coached MSAs on performance.
Created tailored developments plans for MSAs by analyzing metric and individual strengths, weaknesses, and
needs.
Handled disciplinary actions and proactively partnered with HR business partner.
Managed project and travel expenses and weekly payroll.
Identified and resolved project and/or store-level issues using available resources.
Summarized and communicated project information, updates, and feedback on project execution with store
team, field leaders, and corporate teams.
Identified opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate.
Responsible for updating departments with pulling relevant product items to optimize sales goals.
Help drive add-on sales by staging clearance products, sorting products in proper locations, and ensuring displays are placed appropriately throughout the store.
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
Listened to and responded knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
Communicated information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
Oversee large third-party labor projects when needed.
Front End Department Supervisor
Lowes Home Improvement
01.2019 - 01.2021
- As the Front End Department Supervisor, I was primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This included coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. I ensured that the front end was successful by planning, scheduling, monitoring, and successfully implementing all non-selling operations in the front end of the store, facilitating the store’s ability to provide a superior customer shopping experience and maximize sales and profitability.
Overnight Department Supervisor
Lowes Home Improvement Stores
01.2018 - 01.2019
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
- This included coaching a team of 15-20 associates to successfully unload and stock inventory to ensure daily customer satisfaction. I also held associates accountable that were not working to Lowe's standards. I ensured that associates used all were certified for power equipment and used all safely. I was also responsible for creating work schedules for associates according to the needs of the business. I collaborated with the store manager and departments to ensure that the products were being put up and stored to their liking.
Sales Department Supervisor-Paint/Home Decor
Lowes Home Improvement Stores
01.2015 - 01.2018
- Developed a high-performing sales team through regular training sessions and performance evaluations.
- Created monthly reports to analyze departmental performance against KPIs, identifying areas for improvement or growth opportunities.
- Conducted regular competitor analysis to maintain an edge in the market and stay ahead of industry trends.
- Addressed intra-departmental conflicts swiftly, fostering a positive work environment that promoted teamwork and collaboration.
- Supervised floor sales.
- Identified sales opportunities and acted on leads.
- Managed customer escalations.
- Provided outstanding customer service.
- Led team to meet sales goals.
- Motivated and coached team.
Customer Service Representative
Lowes Home Improvement
01.2013 - 01.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responsible for providing quick, friendly customer service by answering customers questions, providing purchase assistance and keeping shelves stocked.
- Trained new hires.
- Walked departments, and analyzed the products customer was purchasing and initiated add on sales.
Education
Bachelor of Science - Social Work
Florida Agricultural And Mechanical University
Tallahassee, FL12-2017
Skills
- Customer service
- Decision-making
- Team building
- Training and mentoring
- Goal oriented
- Attention to detail
- Staff management
- Relationship building
- Priority management
- Schedule development
- Operations management
- Strategic planning
- Processes and procedures
- Inventory control
- Analytical thinking
- Negotiation
- Project management
- Complex Problem-solving
- Conflict resolution
- Customer engagement
- Active listening
- Sales process
- Up-selling
- Networking
- Sales management
- Customer care
- Cold calling
- Closing techniques
Timeline
PSC Supervisor
Lowe's Pro Supply
05.2023 - Current
Merchandising Service Manager
Lowes Home Improvment
01.2021 - 01.2022
Front End Department Supervisor
Lowes Home Improvement
01.2019 - 01.2021
Overnight Department Supervisor
Lowes Home Improvement Stores
01.2018 - 01.2019
Sales Department Supervisor-Paint/Home Decor
Lowes Home Improvement Stores
01.2015 - 01.2018
Customer Service Representative
Lowes Home Improvement
01.2013 - 01.2015
Bachelor of Science - Social Work
Florida Agricultural And Mechanical University
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