Jelessa Oats
New Port Richey,FL
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
7
7
years of professional experience
Work History
Cashier Associate
Home Depot
01.2016 - 01.2019
- Assisted customers with finding appropriate items for their home and business projects
- Accurately handled large amounts of money
- Quickly processed returns
- Efficiently assisted customers with any additional product questions and advice
Teacher's Assistant
Genesis Christian Academy
01.2020 - 03.2020
- Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Taught courses under guidance of senior instructors.
Receptionist
Sinus and Nasal Institute of Florida
11.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Osceola Fundamental High School
01.2014
Associates Degree - Psychology
Saint Petersburg College
Seminole, FL01.2021
Skills
- Accurate Typing Skills - 60 wpm
- Experience leading diverse groups
- Skilled at Classical Piano
- Ability to read music
- Proficient use of computer applications (Word, PowerPoint, Excel, Outlook) and database/search engines
- Experience and ability to learn new systems and processes; Fast-paced environment
- Organization skills
- Telephone skills
- Time management
- Verbal and written communication
- Customer and client relations
- Appointment scheduling
ACKNOWLEDGMENTS
- Mac J Williams Award for High School Excellence 3 consecutive years
- Inducted into the National Honors Society
- Inducted into the National Society of High School Scholars
- Graduated in the top 10 percent of my class
- Gained 2-year degree Cum Laude
Timeline
Receptionist
Sinus and Nasal Institute of Florida
11.2022 - 05.2023
Teacher's Assistant
Genesis Christian Academy
01.2020 - 03.2020
Cashier Associate
Home Depot
01.2016 - 01.2019
High School Diploma -
Osceola Fundamental High School
Associates Degree - Psychology
Saint Petersburg College