Jeleth Montanez
Frankfort,IL
Summary
Dynamic professional with extensive experience in scheduling and patient services at Prairie Manor Nursing Home. Proven ability in conflict resolution and shift coordination, enhancing team collaboration and operational efficiency. Skilled in utilizing scheduling software to optimize staffing needs while delivering exceptional customer service and maintaining attention to detail.
Overview
12
12
years of professional experience
Work History
Staff Scheduler
Prairie Manor Nursing Home
Chicago Heights, IL
04.2025 - Current
- Coordinated with department managers to ensure appropriate coverage for shifts.
- Collaborated with Human Resources personnel to resolve scheduling conflicts or issues.
- Communicated daily schedule changes to employees via email and text message.
- Reviewed and adjusted employee shift schedules in accordance with staffing needs.
CNA
Maine General Medical Center
Portland, ME
03.2023 - 06.2024
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Documented patient care services by charting in designated areas.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
Patient Services Coordinator
University of Chicago Medical Center
Chicago, IL
06.2013 - 03.2023
- Managed the flow of incoming calls from patients and other healthcare providers.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Adhered to HIPAA regulations when handling confidential patient information.
Education
Some College (No Degree) - Certified Nursing Assistant
Career Training Center of Chicago
Chicago, ILSkills
- Shift coordination
- Scheduling software
- Conflict resolution
- Customer service
- Team collaboration
- Problem solving
- Attention to detail
Timeline
Staff Scheduler
Prairie Manor Nursing Home
04.2025 - Current
CNA
Maine General Medical Center
03.2023 - 06.2024
Patient Services Coordinator
University of Chicago Medical Center
06.2013 - 03.2023
Some College (No Degree) - Certified Nursing Assistant
Career Training Center of Chicago
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